Marie Louise Labude
Revesby Heights
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
25
25
years of professional experience
Work History
Acting Office Manager High Risk Offenders Unit
Legal Aid NSW Central Sydney Office
09.2025 - Current
- Coordinated scheduling and case management for legal aid staff and clients.
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Streamlined communication between departments to enhance workflow efficiency.
- Trained new staff on office protocols and administrative procedures.
- Developed and maintained relationships with external stakeholders for resource allocation.
- Oversaw budget tracking and expense reporting to optimize financial resources.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Legal Client Support Officer Inner City Local Courts Team
Legal Aid NSW Central Sydney Office
10.2024 - 09.2025
- Provide high-level administrative support in a high-pressure environment managing urgent court files, solicitor requests, and time-sensitive client matters
- Maintain and update the daily AVL appointment calendar between clients in custody and solicitors; reschedule appointments as required to meet operational needs.
- Triage high volumes of internal emails and phone calls, ensuring timely responses and efficient allocation of tasks to the appropriate stakeholders.
- Prioritise file preparation and delivery for court proceedings, ensuring solicitors receive materials promptly to meet legal deadlines.
- Liaise with external stakeholders including Police Prosecutors (for charge paperwork), Community Corrections (for sentencing assessments), and Justice Health (for psychiatric reports).
- Proficient use of the CCMS and ATLAS programs to create files and maintain client profiles.
Legal Support Officer AVL Team/ Acting AVL and Case Conferencing Co-ordinator
Legal Aid NSW Central Sydney Office
02.2024 - 10.2024
- Answering emails from internal and external stakeholders and executing tasks accordingly.
- Organising the administrative aspect of recruitment for roles within the criminal law division including candidate folders and interview appointments.
- Actioning Taleo’s in the I Work for NSW Gov recruitment portal.
- Assisting on various projects to assist my team including creating spreadsheets for databases, updating records for talent pool candidates, updating contact details for the criminal executive team and updating the ATLAS records.
- Booking rooms for AVLs for both clients and solicitors.
- Managing Just Connect profiles and creating appointments between internal and external stakeholders and clients.
- Escalating internal stakeholder complaints to management.
- Connecting and troubleshooting technology for appointments.
- Monitoring in-house appointments and arranging security during in-person client visits.
- Scheduling appointments for the Supreme Court Bails team.
- Liaising with Correctional Centres and scheduling urgent appointments for clients.
- Streamlining HR practices using the hiring portal.
Administration
Sydney Framing Pty Ltd
05.2023 - 02.2024
- Customer Service and Counter Services including customer inquiries via phone and email, consultation and account management.
- Liaising with suppliers and ordering.
- Xero (Accounting software program) including quote preparation and dissemination, invoicing and reconciliation.
- Social media and online marketing.
- Website and Google maintenance.
- Work health and safety officer including compliance with current legislation.
- Production of large-scale framing and the installation of fine art.
Customer Service Advisor
LEGO GmbH Berlin, Germany
10.2022 - 03.2023
- Processing customer orders and ordering replacement parts.
- Deescalating customer complaints and finding solutions.
- E-mailing and receiving phone calls from customers in English and German.
- Liaising with the department manager to receive feedback and advice on order processes.
- Achieving set KPI targets.
- Answering customer inquiries.
- Proficient in Salesforce customer management system where purchase orders are created.
- Answer Incoming phone calls, receive and respond to E-mails and escalate some enquiries to appropriate departments.
- Proficiency in SAP customer management system to create and locate purchase orders and invoices, make detailed notes about a customer’s case and process returns.
- Knowledge of Microsoft Office suite: Excel, Word, PowerPoint, Teams and Outlook.
Director
The Baker´s Wife Düsseldorf, Germany
05.2014 - 12.2022
- Product design of Individualised, wholesale and retail cakes for every occasion.
- Planning, roistering of staff and allocating resources for catering of large functions over 1000 guests.
- Creating, designing and planning wedding cake buffets for up to 500 people.
- Wholesale cake production, order processing and daily delivery of cakes and sweets for multiple venues in the state of Nord Rhein Westfalen.
- Arranging meetings with customers and keeping a detailed dairy of consultations.
- Organisation of Wedding cake tasting days, and marketing cakes at large wedding fairs.
- Marketing and advertising: Designing and ordering flyers, business cards, tasting cards and menu cards.
- Keeping current products up to date on the website, Facebook and Instagram.
- Accurate order-taking to ensure accountability.
- Answering customer Email and telephone enquiries and keeping a record of the correspondence.
- Submitting legal documentation to the accountant and filing bookkeeping documents.
- Menu and recipe consulting.
- Ordering supplies to keep up with the demand of orders and monthly stocktake.
- Pricing products according to the current cost of ingredients.
Café Manager
Toykio GmbH and What`s Beef GmbH Düsseldorf, Germany
05.2011 - 12.2014
- Customer service and counter service.
- Processing EFTPOS and cash transactions.
- Cash handling and balancing the register.
- Management and rostering for a team of 15 staff.
- Ordering of cold drinks, straws, cups, serviettes, coffee beans, bagels and other stock.
- Working with my team and autonomously to achieve customer satisfaction.
- Answering Customer enquiries by telephone or email in English and German.
- Training staff to become proficient in making Australian-style coffee, sandwich preparation, using the cash register and overall workflow and policies.
- Working in a fast-paced environment often under pressure.
- Sales of fine artwork and sculptures in the art gallery.
- Packaging artwork appropriately for transport.
- Preparation and sale of food and beverages.
English Teacher
Helen Doron Early English Düsseldorf, Germany
01.2011 - 06.2013
- Teaching afternoon English classes for children. In small groups of 5-10 children.
- Teaching Business and conversational English to adults.
- Preparation of classes involving collecting materials, writing programs and creating crafting projects for the children.
- Communicating with parents and providing feedback on the student's progress.
- Administrative duties such as filing of documentation, Emailing parents with results and answering telephone calls.
- Clerical duties such as accurate data entry of results and student records.
- Attending regular training courses to become proficient in teaching the required modules.
Sous Chef
Lanzafame Restaurant Sydney
01.2009 - 01.2010
- Second in charge to the head chef.
- Fast execution of dinner and lunch service and serving customers working under pressure.
- Ordering products and stock control.
- Management and rostering of apprentices, chefs and front-of-house staff.
- Training new staff and the ongoing training of apprentices.
- Working with my team and autonomously to achieve customer satisfaction.
- Mis en place (everyday preparation of menu items) for lunch and dinner service.
- Staff training in fresh pasta making, pizza dough, specialised Italian dishes and procedures and policies.
Sous Chef
Penny’s Lane Restaurant Sydney
01.2008 - 01.2009
- Second in charge to the head chef.
- Preparation of breakfast and lunch menu items to enable smooth and efficient service.
- Ordering of products and stock control.
- Management of apprentices, chefs and front-of-house staff in the dining room.
- Rostering of staff for the required 24-hour shifts.
- Emailing and telephoning suppliers.
- Working with my team and autonomously to achieve customer satisfaction.
- Working in a fast-paced environment often under pressure.
Sous Chef and Manager
The Barn Cafe And Grocery Mosman and Rozelle stores Sydney
01.2008
- Rostering staff.
- Management of Mosman store and Sous chef of Rozelle store.
- Looking after a team of chefs and front-of-house staff.
- Ordering of stock and stock level control.
- Directing successful cooking classes for groups of adults.
- Working in a fast-paced environment often under pressure.
Chef de Partie
Astral Restaurant Star City
01.2007 - 01.2008
- Creating and developing new dishes and menu items.
- Ordering of products.
- Training staff in recipes, time management, execution of service and precise knife techniques.
- Directing cold larder and meat sections.
- Working with my team and autonomously to achieve customer satisfaction.
- Working in a fast-paced environment often under pressure.
Chef de Partie
Bourke St Bakery
01.2006 - 01.2007
- Working between all three outlets producing fresh bread and pastries, ordering of stock and training of staff.
Demi Chef de Partie
Wildfire Restaurant
01.2005 - 01.2006
- Fast-paced and accurate execution of perfect fish dishes, seafood platters and other menu items as serviced by my section.
- Working with my team and autonomously to achieve customer satisfaction.
- Ordering and stock level control work in a variety of sections.
- Training staff on how to prepare seafood and oysters.
- Following strict HACCP regulations.
- Working in a fast-paced environment often under pressure.
2nd-year Apprentice – Commis chef
Hugo’s Group
01.2002 - 01.2005
- Trained in workflow, procedures and policies.
- Trained in HACCP and hygiene procedures.
- Worked in all three outlets Hugo’s Bondi, Hugo’s Lounge and Hugo’s Bar Pizza.
- Assisted in many outside functions for example for Princess Mary.
- Working in a fast-paced environment often under pressure.
- When my training was completed, I was assigned a team of apprentices to train in menu preparation and product development.
- Working with my team and autonomously to achieve customer satisfaction.
1st year apprentice – 2nd year apprentice
Luna Blu Restaurant
01.2001 - 01.2002
- General kitchen duties.
Education
Bachelor of Laws -
University of New England
12-2026
Teaching certification for Helen Doron Early English - undefined
HDEE Milan
12.2010
Commercial Cookery Certificate III - undefined
Ryde TAFE
01.2005
Higher school Certificate - undefined
Santa Sabina College Strathfield
Strathfield01.2001
Higher school Certificate - undefined
Mount St Joseph´s College
Milperra01.2000
Languages
German
Native or Bilingual
Timeline
Acting Office Manager High Risk Offenders Unit
Legal Aid NSW Central Sydney Office
09.2025 - Current
Legal Client Support Officer Inner City Local Courts Team
Legal Aid NSW Central Sydney Office
10.2024 - 09.2025
Legal Support Officer AVL Team/ Acting AVL and Case Conferencing Co-ordinator
Legal Aid NSW Central Sydney Office
02.2024 - 10.2024
Administration
Sydney Framing Pty Ltd
05.2023 - 02.2024
Customer Service Advisor
LEGO GmbH Berlin, Germany
10.2022 - 03.2023
Director
The Baker´s Wife Düsseldorf, Germany
05.2014 - 12.2022
Café Manager
Toykio GmbH and What`s Beef GmbH Düsseldorf, Germany
05.2011 - 12.2014
English Teacher
Helen Doron Early English Düsseldorf, Germany
01.2011 - 06.2013
Sous Chef
Lanzafame Restaurant Sydney
01.2009 - 01.2010
Sous Chef
Penny’s Lane Restaurant Sydney
01.2008 - 01.2009
Sous Chef and Manager
The Barn Cafe And Grocery Mosman and Rozelle stores Sydney
01.2008
Chef de Partie
Astral Restaurant Star City
01.2007 - 01.2008
Chef de Partie
Bourke St Bakery
01.2006 - 01.2007
Demi Chef de Partie
Wildfire Restaurant
01.2005 - 01.2006
2nd-year Apprentice – Commis chef
Hugo’s Group
01.2002 - 01.2005
1st year apprentice – 2nd year apprentice
Luna Blu Restaurant
01.2001 - 01.2002
Teaching certification for Helen Doron Early English - undefined
HDEE Milan
Commercial Cookery Certificate III - undefined
Ryde TAFE
Higher school Certificate - undefined
Santa Sabina College Strathfield
Higher school Certificate - undefined
Mount St Joseph´s College
Bachelor of Laws -
University of New England