Marie Metou
Mareeba,QLD
Summary
I am excited to apply for a position at BHP. With over 10 years of clinical nursing experience in rehabilitation and a passion for injury prevention and recovery, I am confident in my ability to support your team in delivering effective health and return-to-work strategies aligned with BHP and workers' compensation requirements.
Throughout my career, I have specialized in rehabilitation, focusing on empowering individuals to regain their health and well-being following injury or illness. I am deeply committed to workplace health and safety, and I am currently advancing my expertise by pursuing certifications as a Workplace Rehabilitation and Return-to-Work Coordinator, as well as a Certificate IV in Work Health and Safety (BSB41419). These qualifications, combined with my practical experience, position me well to provide technical expertise in injury prevention and case management while ensuring compliance with relevant health legislation and regulatory standards.
My recent completion of a results coaching course has further enhanced my ability to guide, motivate, and influence individuals in achieving their health and well-being goals. I understand the importance of fostering collaborative relationships with internal teams, medical professionals, and allied health providers to ensure seamless coordination of rehabilitation and return-to-work processes. I take pride in my ability to develop and implement evidence-based health improvement strategies that promote both physical and mental well-being, contributing to a healthier and more productive workforce.
I am eager to bring my clinical background, passion for rehabilitation, and dedication to health and safety to BHP. I welcome the opportunity to discuss how my skills and experience can contribute to the success of your health and injury management initiatives. Thank you for considering my application, and I look forward to the possibility of joining your team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Nurse / Aged Care Clinical Assessor
Queensland Health FNQ Memory Service and Aged Care Assessment Team
Mareeba, Australia
09.2017 - Current
- Comprehensive assessments
- Memory clinic assessments
- Aged Care knowledge, expertise and skills in the area
- Knowledge and clinical skills relating to Dementia care and service delivery
- Implement and monitor the organisation’s quality standards, occupational health and safety policies, procedures and programs and provide clinical governance in the work area
- Apply clinical skills to incorporate the care of the older person including the physical, cultural, spiritual and psychological aspects of individuals
- Assess patient status and liaise with physicians and the multi-disciplinary team of community health professionals to achieve client goals
- Maintain accurate, detailed reports and records
- Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans
- Using a comprehensive and holistic nursing approach
- Referral to community services
- Risk assessments, management and conflict resolution
- Organising and maintaining calendars and client appointments, arranging schedules and co-ordination meetings.
- Utilized strong assessment skills to determine necessary patient care.
- Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Utilized critical thinking skills when making decisions about patient care needs.
- Used IEMR to update electronic medical records with relevant patient information, laboratory test results and clinician orders.
Clinical Nurse Case Manager/ ACAT Assessor
Queensland Health Transition Care Program
Mareeba, Australia
11.2012 - Current
- Ongoing participation in quality improvement activities and work place instructions in various areas of interest including clinical supervision for nurses, elder abuse, case management, discharge planning and process improvement
- Liaise and respond to inter-hospital referrals in a timely manner, assess and priorities
- Maintain statistical data, through various methods
- Support and supervise other staff members
- Apply clinical skills to incorporate the care of the older person including the physical, cultural, spiritual and psychological aspects of individuals
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
- Transitioning clients from hospital to home and assist in restoring functionality
- Assess patient status and liaise with physicians and the multi-disciplinary team of community health professionals to achieve client goals
- Maintain accurate, detailed reports and records
- Modify patient treatment plans as indicated by patients' responses and conditions
- Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans
- Case Management tasks and care co-ordination and manage case load of patients using a comprehensive and holistic nursing approach
- Medication and wound reviews
- Referral to community services
- Risk assessments, management and conflict resolution
- Lead the development and implementation of evidence based quality improvement activities to help benefit our community based aged care clients with complex health care needs
- Deliver quality, patient focused care coordination utilising specialist contemporary knowledge for the management of the frail and elderly in a community environment with the primary focus of establishing sustainable supports for the prevention of functional decline and avoidance of hospital admissions.
Telehealth Nurse
Serco
Sydney , NSW
02.2023 - 08.2024
- Performed assessments to identify risk factors that could lead to illness or injury.
- Maintained accurate electronic medical records in accordance with HIPAA guidelines.
- Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.
- Adhered to ethical standards while providing quality healthcare services remotely.
- Provided telehealth nursing services to patients in a variety of settings.
- Responded quickly to emergency situations by providing timely advice over the phone.
- Ensured compliance with all state laws, regulations, policies, and procedures related to telehealth nursing practices.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Documented services discussed and provided details in electronic medical records.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Identified potential barriers preventing access to healthcare services within underserved communities.
- Collaborated with interdisciplinary teams to ensure optimal patient care outcomes.
Acting Nurse Unit Manager
Queensland Health Older Persons Rehabilitation (OPERA)
Mareeba, Australia
05.2021 - 09.2021
- Provide leadership to effectively plan, manage and evaluate health services to achieve organisational goals
- Use information systems and incorporate data to identify trends and facilitate patient flow across the service
- Accountable for providing sound professional leadership in dealing with significant issues related to assessment, planning, review, evaluation and coordination of service programs in a defined practice area for groups and individuals with diverse requirements
- Accountable for own decisions, actions, behaviours and standards including monitoring and evaluating activities delegated to others
- Demonstrate a high level of proficiency in the understanding, application, analysis and interpretation of professional clinical and management knowledge and experience to provide sound advice
- Use effective communication skills to influence and convince staff, clients and the public including on sensitive matters requiring tact and diplomacy
- Provide effective communication, consultation and negotiation throughout the service to ensure the involvement of stakeholders in the coordination of patient care
- Lead and coordinate quality improvement and evidence-based practice activities to ensure the provision of quality, cost-effective services.
- Maintained compliance with regulatory standards related to patient safety and clinical practice guidelines.
- Investigated any incidents reported within the unit promptly according to established guidelines.
- Managed employee relations activities such as performance appraisals and corrective action plans when needed.
- Provided leadership by setting standards for professional practice and role modeling behaviors.
- Resolved conflicts among team members or between departments in a diplomatic manner.
- Collaborated with physicians, other healthcare professionals, patients, families and community resources to meet individualized patient needs.
- Monitored staff performance to ensure adherence to policies and procedures.
- Conducted interviews with prospective employees; supervised hiring process for new staff members.
- Provided support to nurses during stressful situations or emergencies on the floor.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Managed performance of [15]-person nursing staff, reviewing task completion, prioritization and report quality.
- Coordinated the daily operations of the unit, including staffing, scheduling, budgeting and resource management.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
Family Counsellor and Support Worker
Mareeba Shire Council, Community Support Services, Tablelands Counselling and Support Service
Mareeba, QLD
07.2014 - 11.2014
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided individual and group counseling sessions for clients.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Documented meetings, interventions and contacts with clients to optimize care.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Identified clinical or case management needs to promote quality of care.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Provided emotional and practical support to vulnerable adults.
Child Safety Officer
Department of Communities, Child Safety and Disability Services, Atherton Child Safety Service Centre
Atherton, Australia
04.2011 - 05.2014
Counselingrs, including children, young people and families
Actively participate in training and professional development activities to maintain and develop relevant capabilities
Maintain case records in accordance with departmental case management requirements
Contribute to quality assurance processes, and support the learning and development of others in child protection service delivery
Engaging and building relationships with children and their families
Schedule and attend stakeholder meetings, organising and maintaining calendars and client appointments, arranging schedules and co-ordinating meetings.
Conducted assessments and investigations of allegations of abuse or neglect of children in accordance with agency guidelines.
Facilitated communication between parents, guardians, school personnel, medical professionals, social workers, law enforcement officers, and other stakeholders involved in resolving problems affecting the welfare of youth.
organisingnized and facilitated meetings between parents, foster care providers, social workers, teachers, and other professionals to discuss the safety and well-being of children.
Maintained detailed records on all cases involving child safety issues.
Education
Certificate - Clinical Aged Care Needs Assessor
Australian Government
01-2025
National Immunisation Endorsement Unit -
Benchmarque Group
11-2024
Course in Immunisation Practice in Primary Healthcare -
Benchmarque Group
11-2024
Certificate - Single Assessment System
Australian Government
11-2024
Course in Immunisation Practice in Primary Healthcare - Online -
Benchmarque Group
08-2024
Foundations of Immunisation Practice -
Benchmarque Group
05-2024
NLP Practitioner And Life Coaching Certification -
Wild Success Global
05-2024
Certificate - Internationally Certified Results Coach
AUTHENTIC EDUCATION
Sydney, NSW02-2024
Certificate II in Continence Promotion and Care -
The Benchmarque Group
Cremorne, VIC08-2017
Heart Foundation Ambassador -
The Heart Foundation
01.2017
The Step Up Leadership Program -
Clinical Excellence Queensland | Queensland Health
01.2016
National ACAT Training-Aged Care Assessment Program (ACAT Assessor) -
01.2015
Participate in Safe Food Handling Practices and use hygenic practices for food safety - Food Safety Certificate
Food Safety Australia
01-2015
Graduate Certificate Community Services Practice - Statutory Child Protection
TAFE
Sunshine Coast, QLD01.2013
Graduate Certificate Community Services Practice - Client Assessment And Case Management
TAFE
Sunshine Coast, QLD01.2013
Graduate Nursing Program: Completed at the Townsville General Hospital -
01.2010
Certificate II In Retail Operations -
ATMP Training And Skills Development
Williamstown, VIC09-2009
Bachelor of Science - Nursing Science
James Cook University
Townsville, QLD01.2009
Mareeba State High School (Completed Year 10 & 12 Certificates) -
St.Thomas’s Primary School Mareeba -
Skills
- Patient Care & Coordination: Treatment Coordination, Patient Examination, Disease Prevention, Health Promotion, Chronic Disease Management, Discharge Planning, Care Planning, Care Coordination, Case Management, and Referral Coordination
- Quality & Improvement: Quality Assurance, Procedure Improvement, Quality Improvement, Performance Improvement, and Attention to Detail
- Team Leadership & Supervision: Team Supervision, Staff Leadership, Staff Coaching and Mentoring, Team Building, and Staff Supervision
- Crisis & Conflict Management: Crisis Intervention, Conflict Resolution, and Resource Management
- Documentation & Organization: Records Management, Documentation and Reporting, Appointment Scheduling, and Organization and Multitasking
- Education & Outreach: Family Education, Community Outreach, and Preventive Healthcare
- Collaboration & Stakeholder Engagement: Interdisciplinary Collaboration, Stakeholder Collaboration, and Client Advocacy
- Health & Safety: Infection Control, Preventive Healthcare, and Critical Thinking
Affiliations
- camping
- hiking
- swimming
- spending time with my young family
Certification
- Queensland Nursing Union, 1933039
- Nursing and Midwifery Board of Austrlaia, NMW0001480505
- Justice of the Peace (Qual), 113844
- Open Drivers Licence, 087930651, 01/28/28
- National police certificate clearance
- Internationally Certified Results Coach
- Blue Card
Accomplishments
- Lions Club Certificate of Centennial Membership 2016
- Volunteer for Mareeba Meals on Wheels 2006- 2008
- 10 years of Service Award Queensland Health
References
- Jenna Watkins Occupational Therapist/Manager jenna.watkins@health.qld.gov.au
- Ross Clarkesmith, Queensland Health- ross.clarkesmith@health.qld.gov.au
- Jason Hurren, Queensland Health- jason.hurren@health.qld.gov.au
- Lou Wise, Queensland Health- 40929121
Timeline
Telehealth Nurse
Serco
02.2023 - 08.2024
Acting Nurse Unit Manager
Queensland Health Older Persons Rehabilitation (OPERA)
05.2021 - 09.2021
Clinical Nurse / Aged Care Clinical Assessor
Queensland Health FNQ Memory Service and Aged Care Assessment Team
09.2017 - Current
Family Counsellor and Support Worker
Mareeba Shire Council, Community Support Services, Tablelands Counselling and Support Service
07.2014 - 11.2014
Clinical Nurse Case Manager/ ACAT Assessor
Queensland Health Transition Care Program
11.2012 - Current
Child Safety Officer
Department of Communities, Child Safety and Disability Services, Atherton Child Safety Service Centre
04.2011 - 05.2014
National Immunisation Endorsement Unit -
Benchmarque Group
Course in Immunisation Practice in Primary Healthcare -
Benchmarque Group
Course in Immunisation Practice in Primary Healthcare - Online -
Benchmarque Group
Foundations of Immunisation Practice -
Benchmarque Group
NLP Practitioner And Life Coaching Certification -
Wild Success Global
Certificate - Internationally Certified Results Coach
AUTHENTIC EDUCATION
Certificate II in Continence Promotion and Care -
The Benchmarque Group
Heart Foundation Ambassador -
The Heart Foundation
The Step Up Leadership Program -
Clinical Excellence Queensland | Queensland Health
National ACAT Training-Aged Care Assessment Program (ACAT Assessor) -
Participate in Safe Food Handling Practices and use hygenic practices for food safety - Food Safety Certificate
Food Safety Australia
Graduate Certificate Community Services Practice - Statutory Child Protection
TAFE
Graduate Certificate Community Services Practice - Client Assessment And Case Management
TAFE
Graduate Nursing Program: Completed at the Townsville General Hospital -
Certificate II In Retail Operations -
ATMP Training And Skills Development
Bachelor of Science - Nursing Science
James Cook University
Mareeba State High School (Completed Year 10 & 12 Certificates) -
St.Thomas’s Primary School Mareeba -
Certificate - Clinical Aged Care Needs Assessor
Australian Government
Certificate - Single Assessment System
Australian Government