Marie O'Donovan
Summary
Hard-working and energetic hospitality worker with over four years of experience in various customer service roles, including Cafe work, waitstaff and bartender positions. I am passionate about delivering exceptional customer experiences and thrive in fast-paced environments. Known for my ability to quickly learn new skills, maintain a friendly and positive attitude, and work effectively both independently and as part of a team. I am eager to bring my strong work ethic, attention to detail, and enthusiasm for the industry to your establishment, ensuring every customer enjoys their visit. In the market for a casual role behind the bar, coffee machine or on the floor
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
PICA Group
06.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
The Leederville Precinct
10.2023 - 03.2024
- Operated cash registers and POS systems with accuracy and efficiency
- Managed bar opening and closing procedures meticulously
- Mastered classic cocktails and in-house specialities, consistently delivering high-quality beverages
- Maintained a professional demeanour with patrons, prioritising their safety and adhering to Responsible Service of Alcohol (RSA) standards
Lodge Worker
Wadano forest hotel
12.2023 - 03.2024
- Maintained immaculate cleanliness and organisation across twenty hotel rooms and twelve apartments
- Managed and prepared linens for daily turnovers
- Worked under strict time constraints to ensure timely check-ins and check-outs, maximising room availability and guest satisfaction
- Provided courteous and prompt service, addressing any guest inquiries professionally
Section Waitress
Kitsch Bar Asia
10.2023 - 11.2023
- Processed table transactions swiftly, ensuring accurate billing
- Efficiently managed dining section operations, prioritising the guest experience and adapting bookings for time constraints and optimal seating arrangements
- Memorised the menu, specials and wine list, to provide informed recommendations and increase sales
- Collaborated with kitchen and bar staff to ensure seamless service and timely delivery of orders
- Addressed and resolved any guest concerns or issues swiftly, maintaining a high standard of service quality
Lift Operator
Vail Resorts
06.2023 - 09.2023
- Collaborated closely with ski management to resolve safety and operational issues
- Operated heavy machinery with strict adherence to safety protocols
- Demonstrated punctuality and reliability for early morning shifts
- Assisted guests with ski lift operations, providing friendly and efficient service
- Conducted regular equipment checks and maintenance to ensure optimal lift performance
Front of house
Quiet Life Speciality Coffee
02.2022 - 05.2023
- Handled customer concerns with empathy and professionalism, fostering loyalty and satisfaction
- Trained new team members, significantly improving productivity and service excellence
- Gained extensive insight and knowledge about high-standard espresso coffee preparation, contributing to the cafe's reputation for quality beverages
- Maintained a hygienic and organised front-of-house environment
- Streamlined communication between kitchen and front of house, ensuring smoother service.
Retail Assistant
Hazard Clothing & Shoes
05.2021 - 12.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate clothing, and suggested suitable pieces.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor stock and organised shelves, racks, and bins for appearance.
Waitress/Bartender
The Provincial
04.2020 - 02.2021
- Streamlined food service operations and upheld high standards of customer satisfaction
- Managed bar operations, engaging patrons with personalised recommendations and attentive service
- Memorised dynamic menus and specials to enhance guest dining experiences
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Fast Food Service
Snazzy Cafe and Kebabs
02.2019 - 09.2020
- Efficiently managed upwards for four orders simultaneously during peak hours, ensuring timely accurate service
- Supported kitchen staff in maintaining a clean and organized workspace, ensuring efficient service and food safety.
- Provided training for new staff on food handling, customer service, and safety protocols.
Education
Bachelor of Engineering/Arts - Mechanical Engineering
Swinburne University of Technology
Hawthorn11-2028
Skills
- Highly reliable
- Engaging personality
- Strong multitasking
- Time management
Certification
- Barista Espresso Coffee, Short Courses Australia, 05/01/24
- VIC Responsible Service of Alcohol (RSA), Short Courses Australia, 05/01/24
- WA Responsible Service of Alcohol (RSA), Express online training - eot.edu.au, 06/01/23
- Preparation of Espresso Day Training, Central Regional TAFE, 06/01/21
Timeline
Bartender
PICA Group
06.2024 - Current
Lodge Worker
Wadano forest hotel
12.2023 - 03.2024
Bartender
The Leederville Precinct
10.2023 - 03.2024
Section Waitress
Kitsch Bar Asia
10.2023 - 11.2023
Lift Operator
Vail Resorts
06.2023 - 09.2023
Front of house
Quiet Life Speciality Coffee
02.2022 - 05.2023
Retail Assistant
Hazard Clothing & Shoes
05.2021 - 12.2021
Waitress/Bartender
The Provincial
04.2020 - 02.2021
Fast Food Service
Snazzy Cafe and Kebabs
02.2019 - 09.2020
Bachelor of Engineering/Arts - Mechanical Engineering
Swinburne University of Technology
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