Marie Watt
Westmead,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Resident Services Ambassador
Mirvac
03.2023 - Current
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Experience in addressing tenant inquiries, concerns, and disputes promptly and professionally with lease renewals and rent arrears.
- Meticulous attention to detail and strong organizational skills, ensuring accurate and up-to-date documentation of all lease-related documentation.
- Coordinated the production and distribution of lease-related correspondence such as 60 day rent increases notices to tenants ensuring timely and effective communication.
Customer Service Coordinator
Iglu Student Accomodation
02.2022 - 01.2023
- Responded to 80 emails and 20 phone calls per shift to keep up with daily operations.
- Achieved 80% of Property tours with a conversion into a sale of reserved bookings.
- Assisted with LiveChat booking enquiries, on average 6 hours online per shift responding to tickets.
- Maximise rooms occupied to increase sales target of 88% per month by processing applications within 48 hours.
- Maintained accurate and current customer account data with manual forms processing monthly.
Reservations Agent
Black Sheep Restaurants
05.2019 - 02.2020
- Answered average 56 phone calls per shift on a multi-line telephone system, made calls to guests for confirmation in a professional manner.
- Handle all customers' requests via email average 80 emails per shift: regarding reservations, general inquiries to build customer relationships.
Education
Bachelor's of International Hotel Management - International Hotel And Resort Management
Blue Mountains Hotel School
Sydney, NSW01.2019
Bachelor of International Hotel Management - Hotel Management
Les Roches Jin Jiang
Shanghai 01.2017
Skills
- General Management and Administration
- Product Knowledge
- Customer Inquiries
- Service-Orientation
Timeline
Resident Services Ambassador
Mirvac
03.2023 - Current
Customer Service Coordinator
Iglu Student Accomodation
02.2022 - 01.2023
Reservations Agent
Black Sheep Restaurants
05.2019 - 02.2020
Bachelor's of International Hotel Management - International Hotel And Resort Management
Blue Mountains Hotel School
Bachelor of International Hotel Management - Hotel Management
Les Roches Jin Jiang
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