Marie Andrelyn Dionisio
Brisbane
Summary
This profile highlights my strong work ethic and desire for personal and professional growth.With a positive attitude and diverse experience in customer service, retail, and hospitality, I bring valuable skills to any team.My passion, and dedication are essential attributes that drive my commitment to meeting customer needs and positively reflecting on the business. I believe that a strong connection with customers not only enhances their experience but also contributes to the overall success and reputation of the organization.
Overview
15
15
years of professional experience
Work History
Showroom Coordinator
Renew Body & Soul Pty Ltd - Beginning Boutique
03.2023 - Current
- Maintained a positive work environment by effectively communicating with colleagues across various departments.
- Coordinated special events within the showroom to generate increased foot traffic and brand awareness.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and building rapport with clients.
- Conducted regular training sessions with showroom staff on new product offerings and industry trends to maintain a highly knowledgeable team capable of providing exceptional service.
- Developed a strong understanding of industry trends and competitor offerings to better position our company within the market.
- Implemented customer feedback surveys to gauge satisfaction levels, using insights to make necessary improvements in service quality.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Supervised inventory and placed orders to replenish low running supplies.
Warehouse Assistant
Renew Body & Soul Pty Ltd - Beginning Boutique
10.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Manager of Operations
SHADES NIGHTLIFE PTY LTD
06.2022 - 06.2024
- Created effective employee schedules maintaining coverage at peak times and minimising labor costs.
- Liaising and coordinating between staff, patrons , security, police and licensing officers.
- Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
- Ensured legal compliance with local and state liquor licensing laws and regulations in order to maintain business operations without interruption.
- Prepared opening cash float and prepared cashier report at close of business.
- Created a welcoming atmosphere and maintaining a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategies plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed day-to-day business operations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Creche Supervisor
WORLD GYM STAFFORD PTY LTD
10.2022 - 01.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Responded to inquiries from parents and guardians.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Logged information regarding naps, feedings, and any medications administered.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
- Enhanced children's social skills by organizing group activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Retail Sales Associate
Beradamon Pty Ltd
01.2021 - 10.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Developed and implemented strategies to increase sales and profitability.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Administrative Assistant, Office Co-Ordinator
BCP HOLDINGS PTY. LTD.
01.2016 - 12.2020
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Facilitated communication between departments, improving overall organizational efficiency.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues needs or concerns.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensuring reception areas is kept clean and neat to give visitors a positive first impression.
Bar and Restaurant Manager
Gilhooleys Tavern
11.2013 - 01.2016
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Maintained strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
Hospitality Supervisor
Toscanis Restaurant and Bar
01.2010 - 12.2013
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensuring reception areas is kept clean and neat to give visitors a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues needs or concerns.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Facilitated communication between departments, improving overall organizational efficiency.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
- Responsible Management Of Licensed Venues
Russell Steele - Bars Training Australia
Brisbane, QLD12.2022
Certificate IV - Small Business Management
TAFE Queensland - South Brisbane
Brisbane, QLD06.2019
Diploma - Hospitality Administration And Management
Southbank Institute of Technology
Brisbane, QLD02.2012
Certificate III - Events
Metropolitan South Institute of TAFE
Brisbane, QLD01.2012
Year 12 - English, Maths , Hospitality, Events, Business
Shailer Park State High School
Shailer Park, QLD11.2011
Skills
- Strong Organization
- Customer service expertise
- Sales proficiency
- Brand representation
- Store operations
- Client Relationships
- Brand Awareness
- Client rapport
- Inventory Oversight
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Volunteer / Work Experience
Royal Pines Resort May 2011
RSPCA Queensland May 2011
Logan Eco Action Festival June 2011
Gold Coast 600 October 2011
40 Hour famine - World Vision 2010
Accomplishments
- Beginning Boutique, an Australian fashion retailer, expanded its operations by establishing a presence in California, America. The company flew me in 2024 to focus on store setup, and enhancing overall operational efficiency to ensure a successful launch and smooth day-to-day operations. It was also to optimize both layout and inventory management, and develop a clear, customer-friendly returns processing system to enhance shopper satisfaction and loyalty. I also participated in social media and local marketing strategies to build a strong community presence and attract customers to the store.
- In March 2024 I received Best Customer Service award for Beginning Boutique. This recognition highlights the dedication and commitment to delivering outstanding customer experiences that align with the company's values, positively impacting the brand's reputation while exemplifying a true spirit of service excellence.
References
Hayley Ronaki - Manager - Toscanis Cafe and Bar
Email: hayleyronaki@live.com
Phone: 0431770015
Grahame Harriman - Dealer Principle - BCP HOLDINGS PTY. LTD.
Email:gharriman@bundabergtoyota.com.au
Phone: 0415988190
Genine Hudson - Manager - Gilhooleys Bar and Restaurant.
Email: genine88@gmail.com
Work Email: brownsplains.manager@emfpc.com.au
Phone: 0430315388
Christian Trick - Owner - SHADES NIGHTLIFE PTY LTD
Email: trippamc@shadesbne.com
Phone: 0413563829
Matthew Chisholm - Warehouse Operations Manager - Beginning Boutique
Email: matt.chisholm33@gmail.com
Phone:0403212596
Trisha Trikam - Customer Care Manager - Beginning Boutique
Email: trishat@beginningboutique.com.au
Phone: 0410537678
Bernadette Longden - Owner -Beradamon Pty Ltd
Email: aspley@thesourcebulkfoods.com.au
Phone: 0418924600
Amy Schafer - Club General Manager - World Gym Stafford
Email: Amy.schafer1@hotmail.com
Phone: 0400763355
Timeline
Showroom Coordinator
Renew Body & Soul Pty Ltd - Beginning Boutique
03.2023 - Current
Creche Supervisor
WORLD GYM STAFFORD PTY LTD
10.2022 - 01.2024
Manager of Operations
SHADES NIGHTLIFE PTY LTD
06.2022 - 06.2024
Warehouse Assistant
Renew Body & Soul Pty Ltd - Beginning Boutique
10.2021 - Current
Retail Sales Associate
Beradamon Pty Ltd
01.2021 - 10.2023
Administrative Assistant, Office Co-Ordinator
BCP HOLDINGS PTY. LTD.
01.2016 - 12.2020
Bar and Restaurant Manager
Gilhooleys Tavern
11.2013 - 01.2016
Hospitality Supervisor
Toscanis Restaurant and Bar
01.2010 - 12.2013
- Responsible Management Of Licensed Venues
Russell Steele - Bars Training Australia
Certificate IV - Small Business Management
TAFE Queensland - South Brisbane
Diploma - Hospitality Administration And Management
Southbank Institute of Technology
Certificate III - Events
Metropolitan South Institute of TAFE
Year 12 - English, Maths , Hospitality, Events, Business
Shailer Park State High School
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