Summary
Overview
Work History
Skills
Education
Timeline
Volunteer
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Marie Christine Noora Viray

Doonside,NSW

Summary

Dedicated caregiver with a proven ability to provide compassionate support and assistance to residents. I have been the primary caregiver for my father and aunt, both of whom are senior citizens, since they returned home from the United States. this experience has taught me the importance of patience, compassion, and providing attentive daily care.

In addition, I am a mother to a 15-year-old child with special needs. Raising my child has given me valuable knowledge and hands-on experience in caring for someone who requires extra attention, understanding and support. I understand the responsibilities involved in providing personal care, ensuring safety, offering emotional support, and meeting individual needs with dignity and respect.

These experiences have strengthened my caregiving skills and prepared me to provide reliable, compassionate, and dedicated care to those who need assistance.

Overview

21
21
years of professional experience

Work History

Volunteer

Henley Calvary Nursing Home
Doonside, NSW
06.2026 - 07.2026
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Provided companionship to patients, fostering a supportive environment.
  • Collaborated with nursing staff to deliver personalized care plans.
  • Maintained cleanliness and organization in common areas for resident safety.
  • Participated in recreational activities, enhancing social engagement among residents.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Provided emotional support and companionship to elderly in community homes.

Call Center Representative

Genpact
Manila, Philippines
05.2005 - 04.2009
  • Managed high volume inbound calls, providing exceptional customer service and issue resolution.
  • Collaborated with cross-functional teams to improve process efficiency and customer satisfaction ratings.
  • Resolved escalated issues effectively, leading to increased customer retention and loyalty initiatives.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Provided accurate product information and billing assistance to enhance customer satisfaction.

Skills

  • Positive attitude
  • Adaptability and dependability
  • Disability awareness
  • Driver's license
  • Client relations strength
  • Friendly and outgoing
  • Reliability and punctuality
  • Empathy and patience
  • Reliability
  • Active listening
  • Multitasking Abilities
  • Self motivation
  • Emotional awareness

Education

Certificate III in Aged Care - Bachelor of Science Nursing

INT College
Saint Marys, NSW
03-1996

Timeline

Volunteer

Henley Calvary Nursing Home
06.2026 - 07.2026

Call Center Representative

Genpact
05.2005 - 04.2009

Certificate III in Aged Care - Bachelor of Science Nursing

INT College
Marie Christine Noora Viray