Marie Denyl Sanchez
Melbourne,VIC
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations illustrated over 5 years of industry experience.
Overview
5
5
years of professional experience
Work History
Marketing Officer
Santiago Cove Hotel & Restaurant
12.2022 - 09.2023
- Plans and create advertising campaigns to meet marketing strategy requirements
- Doing lay-out using Canva and adobe photoshop for marketing collaterals
- Acts as social media manager of social media platforms.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Launched marketing activities for new product lines and market penetration.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media
Food and Beverage Server/ Kitchen Hand
Pares ng mga gwapo
06.2021 - 12.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Does daily inventory of the products and raw materials.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Guest Service Agent / Receptionist
Vitalis White Sands
08.2018 - 01.2021
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Education
Bachelor of Science in Tourism Management - Tourism Management
Saint Louis College
06.2018
Skills
- Dependability
- Team leader
- Hardworking
- Property management systems (MICROS OPERA)
- Problem solving
- Customer Service
- Communication Skills
- Leadership
- Technical skills
- Interpersonal skills
- Initiative
References
Available upon request
Timeline
Marketing Officer
Santiago Cove Hotel & Restaurant
12.2022 - 09.2023
Food and Beverage Server/ Kitchen Hand
Pares ng mga gwapo
06.2021 - 12.2021
Guest Service Agent / Receptionist
Vitalis White Sands
08.2018 - 01.2021
Bachelor of Science in Tourism Management - Tourism Management
Saint Louis College
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