Summary
Work History
Education
Skills
Timeline
Generic
Marie Joyce Vergara

Marie Joyce Vergara

Summary

Dynamic Customer Service Representative with proven expertise at McDonald's Restaurant, excelling in conflict resolution and customer satisfaction. Skilled in active listening and complaint handling, I effectively resolved issues, enhancing client relationships and ensuring a seamless service experience. Committed to delivering exceptional support and fostering positive interactions.

Work History

Childcare Educator

Active Kids Narwee
03.2015 - 03.2016
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Fostered a safe and nurturing environment, promoting children's social and emotional development.
  • Collaborated with parents to address developmental concerns and enhance communication strategies.
  • Observed children's progress, documenting milestones and adjusting activities accordingly.
  • Facilitated group activities that encouraged teamwork, problem-solving, and creativity among children.
  • Led workshops for parents on child development topics, enhancing community involvement in education.
  • Evaluated educational materials for effectiveness, recommending improvements based on feedback and outcomes.
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.

Customer Service Representative

McDonald's Restaurant
04.1999 - 08.2001
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Processed customer orders and returns efficiently to maintain workflow.
  • Resolved customer complaints by identifying issues and implementing appropriate solutions.
  • Learned company policies and procedures to deliver accurate assistance to clients.

Education

Diploma - Massage Therapist

Alison Course Online
Online
05.2025

Certificate III - School Base Education

Ultimo Tafe
Central,NSW
06.2024

Certificate III - Early Childhood Care And Education

Loftus TAFE
Loftus, NSW
12.2016

High School - High School Certificate

Canterbury Girls High School
Canterbury NSW
12.1993

High School Certificate - High School

Moorefield Girls High School
High School
12.1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call management
  • Product knowledge

Timeline

Childcare Educator

Active Kids Narwee
03.2015 - 03.2016

Customer Service Representative

McDonald's Restaurant
04.1999 - 08.2001

Diploma - Massage Therapist

Alison Course Online

Certificate III - School Base Education

Ultimo Tafe

Certificate III - Early Childhood Care And Education

Loftus TAFE

High School - High School Certificate

Canterbury Girls High School

High School Certificate - High School

Moorefield Girls High School
Marie Joyce Vergara