Marie Julie Henrisson

• Promoted a safe environment by enforcing proper technique usage during calls with customers
• Collaborated with fellow coaches to design effective practice drills
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Developed strong relationships with new members to maintain open communication regarding progress and expectations.

• Provided customized resolutions to ensure outstanding service.

• Facilitated understanding of client requirements to

provide optimal services.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Customized support strategies for high-priority clients to ensure their specific needs were met.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Implemented effective sales strategies to maximize revenue generation.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Built relationships with customers and community to promote long term business growth.
• Maintained current knowledge of evolving changes in marketplace.