Marieke Keim
Summary
Proven customer service expert with a track record of handling high-pressure situations at Café Bar Rizzo. Skilled in multitasking and team collaboration, consistently delivering exceptional guest experiences. Demonstrated ability to enhance customer satisfaction and maintain a welcoming environment, showcasing strong interpersonal and organizational skills.
Overview
6
6
years of professional experience
Work History
Waitress
Café Bar Rizzo
02.2022 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Call Center Agent
Defacto GmbH
02.2022 - 03.2023
- Guided customers through troubleshooting steps for technical issues.
- Resolved customer complaints with patience and professionalism to enhance satisfaction.
- Documented customer interactions accurately to maintain thorough records.
- Provided clear information about products and services to help customers make informed decisions.
Waitress
Restaurant Opatija
07.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Hotel Elch/Hauser
09.2018 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Secondary School Certificate -
Wilhelm-Löhe School
Germany Nuremberg Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
English
Professional Working
Timeline
Waitress
Café Bar Rizzo
02.2022 - 01.2025
Call Center Agent
Defacto GmbH
02.2022 - 03.2023
Waitress
Restaurant Opatija
07.2021 - 01.2022
Receptionist
Hotel Elch/Hauser
09.2018 - 07.2021
Secondary School Certificate -
Wilhelm-Löhe School
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