MARIEL B. URDANETA
46 Copperback Circle, Huntingdale,Western Australia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Administrative Officer II
Local Government of Cagayan de Oro City
Cagayan de Oro City, Philippines
02.2024 - 11.2024
- Assisted with the setup for social events, food orders, and deliveries.
- Directed customer inquiries to the appropriate department personnel.
- Greeted visitors warmly upon arrival at the office reception area.
- Maintained a positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Processed leave applications of employees, and reviewed employees' DTRs, including supporting documents.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Provided administrative support to department staff, including typing letters and reports, photocopying, collating, and scanning documents.
Assistant I – Rental Admin
Monark Equipment Corporation
Cagayan De Oro City, Philippines
01.2019 - 02.2024
- Responded to calls regarding heavy equipment rental concerns on-site, and directed some customer inquiries to the appropriate personnel.
- Offered reception coverage to relieve Sales Department staff during absences or breaks.
- Assisted customers' inquiries regarding coverage of renting heavy equipment and accommodated potential buyers for used machines.
- Greeted customers warmly upon arrival at the office reception area, and offered them complimentary drinks.
- Provided HR administrative assistance to the management team.
- Assisted organizational efforts by filing, entering data, and answering phones.
- Processed payroll and allowances for heavy equipment operators.
- Monitored and updated the operator's contract.
- Maintained and liquidated the revolving fund for operators, and other expenses in the office.
- Performed cleaning activities in the office's stockroom.
Office Clerk, College of Science and Mathematics Dean’s Office
University of Science and Technology of Southern Philippines
Cagayan De Oro City, Philippines
07.2016 - 01.2019
- Prepared and booked accommodations for meetings, college activities, and faculty gatherings, including food orders and venue setup.
- Organized college events, like the Monthly General Meeting with faculty, the Outreach program, in-house training, and seminars.
- Answered telephone calls relating to students' room schedules and faculty load concerns, per semester.
- Received and rechecked the Daily Time Record of part-time faculty for submission to Human Resources.
- Secured a proper record-keeping and filing system for the college's pertinent documents.
- Performed cleaning activities in the office and meeting room.
Education
Bachelor of Science - Technology Communication Management
University of Science and Technology of Southern Philippines formerly Mindanao University of Science and Technology
Cagayan de Oro City, Philippines04.2016
Skills
- Good in customer service-related work
- Multitasking and organization
- Goal oriented
- Adaptability and flexibility
- Capable of working well under pressure
- Proficient in Microsoft Office and Outlook
- Average in Google and Canva applications
- Good in interpersonal skills and public relations
- Capable of submitting work before its deadline
- Human resources and record management support
Languages
- English
- Filipino
- Cebuano
Trainingsseminars
- Work Attitude and Values Enhancement v3.0, Monark Foundation, Inc., 07/25/23 - 07/26/23
- CX Essentials: An Introduction to Customer Experience, Caterpillar CX Team, 03/12/22
- Filing Techniques, Monark Equipment Corporation, 08/27/21
- Mandatory Eight Hours Health and Safety Seminar (MESH), Monark Equipment Corporation, 05/14/20
- Google Training & Electronic Document Management, University of Science and Technology of Southern Philippines, CDO Campus, 06/09/17
- Overcoming Procrastination: Manage your time, Do it in time, Get it all done, University of Science and Technology of Southern Philippines, CDO Campus, 02/19/16
Personal Information
- Date of Birth: 03/16/95
- Marital Status: Single
- Visa Status: Student Visa (subclass 500)
References
- Glenn Gower | 0409 086 949 | glenn_gg2000@yahoo.com.au
- Dimple Lunday | +63 917 597 5212 | dvlunday@monark-cat.com
Timeline
Administrative Officer II
Local Government of Cagayan de Oro City
02.2024 - 11.2024
Assistant I – Rental Admin
Monark Equipment Corporation
01.2019 - 02.2024
Office Clerk, College of Science and Mathematics Dean’s Office
University of Science and Technology of Southern Philippines
07.2016 - 01.2019
Bachelor of Science - Technology Communication Management
University of Science and Technology of Southern Philippines formerly Mindanao University of Science and Technology
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