Marie Lauryn Chloe Chelsea Serena Kistoo
Leppington,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the parking industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Ansarada
Circular Quay , NSW
04.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Conducted client meeting and training.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Created training materials for new employees in the department.
- Ensured compliance with company policies and procedures.
- Provided support during peak periods of activity.
- Tracked performance metrics such as response times and resolution rates.
- Participated in regular meetings with other departments.
- Collaborated with colleagues to resolve complex customer queries.
- Drove customer escalations to resolution by engaging directly with clients.
Customer Service Representative Agent
Sydney Airport
Mascot, NSW
11.2020 - Current
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Carpark Operator/attendant
Wilson Parking
Mascot, NSW
01.2019 - Current
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Followed established protocols for the door and entry security.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Served customers in afriendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Youth Leader
Lifegate
Padstow, NSW
01.2019 - Current
- Planned and led weekly Bible study meetings and facilitated group activities for teenagers.
- Collaborated with youth pastors to establish program objectives and achieve outcome goals.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
- Led discussions and facilitated games and activities to demonstrate values and morality.
Customer Care Agent
Wilson Parking
Circular Quay, NSW
02.2021 - 04.2023
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving pre-booking, parking and payment issues.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Customer Service Representative
Tasmanian Government
Mascot, NSW
11.2020 - 01.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with airline crew to inform customers about their requirements before travelling to Tasmania during COVID-19.
- Carried out day-day-day duties accurately and efficiently.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Developed and maintained courteous and effective working relationships.
Receptionist
Sydney Children Development Centre
Roseville, NSW
05.2017 - 12.2017
- Kept reception area clean and neat to give visitors a positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled and confirmed appointments for Children's speech therapy.
- Corresponded with clients through email, telephone or postal mail.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Criminology - Social Science - Criminology
Western Sydney University
Liverpoool 11.2023
High School Diploma -
Bethlehem College
Ashfield, NSW09.2018
Skills
- Empathy
- Positive customer service
- Effective conversation maker
- Customer complaint resolution
- Multi-line phone talent
- Troubleshooting
- Cultural awareness
- Leadership
- Microsoft Office
- Excellent work ethic
- Patient engagement
- Good telephone etiquette
- Good listening skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Teamwork and Collaboration
References
Michael Taito
• Wilson Parking supervisor
• Mobile: 0466027560
• Michael.taito@wilsonparking.com.au
Bec Serpinli
• Wilson Parking customer care supervisor
• Mobile: 0447791618
• bec.serpinli@wilsonparking.com.au
Christine Lingley
• Lifegate Church Youth Pastor
• Mobile: 0403682711
• christie.lingley@lifegate.org.au
Timeline
Customer Support Executive
Ansarada
04.2023 - Current
Customer Care Agent
Wilson Parking
02.2021 - 04.2023
Customer Service Representative Agent
Sydney Airport
11.2020 - Current
Customer Service Representative
Tasmanian Government
11.2020 - 01.2021
Carpark Operator/attendant
Wilson Parking
01.2019 - Current
Youth Leader
Lifegate
01.2019 - Current
Receptionist
Sydney Children Development Centre
05.2017 - 12.2017
Bachelor of Criminology - Social Science - Criminology
Western Sydney University
High School Diploma -
Bethlehem College
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