Summary
Overview
Work History
Education
Skills
References
Timeline
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Marielle Pablo

Guildford,NSW

Summary

A experienced customer service representative with a focus on maintaining customer satisfaction, building relationships, and delivering exceptional service. Motivated for growth and take on new challenges. Possesses strong work ethic, adaptability, and excellent communication skills. Passionate about continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Customer Service Support Agent

Accent Group Lifestyle
Waterloo
08.2023 - Current
  • Enhanced operational efficiency through the integration of diverse software tools including Zendesk, Outlook, Australia Post Portal, AP21 and SEKO (OmniReturns).
  • Be the first point of contact for customer online inquiries via email, phone, and live chat.
  • Track orders and liaise with internal and external logistics teams for any delivery questions.
  • Provided technical support and troubleshooting advice for customers.
  • Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.
  • Generated reports on customer interactions for management review.
  • Performed data entry tasks as required.
  • Maintained inventory records and updated them regularly in the company's database.

Bar & Bistro Team Member

The Camellia Hotel
Rosehill
05.2023 - 07.2024
  • Managed operations at various establishments, including Bar, Bistro, TAB, and KENO facilities
  • Skilled in the understanding of beer, spirits, and general cocktails
  • Provided customer service to gaming clients and conducted maintenance checks on machines when required.
  • Organised inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Inventory Manager

Rebel Sport
Mid City
11.2020 - 05.2023
  • Provided daily direction to the back-of-house team for stock-to-floor and delivery processing.
  • Efficiently executed the planning and management of stock deliveries.
  • Implemented an effective categorisation system for brands/styles in the BOH.
  • Created reports on inventory levels, trends, costs, and deliveries for upper management review.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed

Sport/Dance Instructor

Dance Fever Multisport Australia
Auburn
02.2020 - 11.2021
  • Developed and implemented dance classes for students of all ages, levels and abilities.
  • Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
  • Teaching K-6 physical education and dance based on NSW Sports Curriculum.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.

Sales Assistant

Glue Store
Parramatta
05.2019 - 06.2020
  • Gained hands-on experience across different departments, including ladies, menswear, and footwear.
  • Processed transactions and demonstrated proficiency in using the POS system.
  • Delivered exceptional customer service while meeting key performance indicators.
  • Maintained accurate inventory levels through proactive stock refilling

All Round Team Member

Grill'd
The Galeries
03.2017 - 02.2020
  • Ensured excellent customer satisfaction.
  • Managed food orders and served customers with accuracy
  • Maintained sufficient beverage inventory for uninterrupted supply
  • Performed general cleaning duties and ensured restaurant standards were maintained.

Education

High School Diploma -

St Patrick's Marist College
Dundas, NSW

Skills

  • Organised and Dependable
  • Optimistic Professional Mindset
  • Committed Attention to Detail
  • Customer Service Excellence
  • Adaptable in High-Pressure Settings
  • Data Management
  • Time Management Abilities
  • Analytical Thinking

References

References available upon request.

Timeline

Customer Service Support Agent

Accent Group Lifestyle
08.2023 - Current

Bar & Bistro Team Member

The Camellia Hotel
05.2023 - 07.2024

Inventory Manager

Rebel Sport
11.2020 - 05.2023

Sport/Dance Instructor

Dance Fever Multisport Australia
02.2020 - 11.2021

Sales Assistant

Glue Store
05.2019 - 06.2020

All Round Team Member

Grill'd
03.2017 - 02.2020

High School Diploma -

St Patrick's Marist College

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Marielle Pablo