Marielle Pablo
Guildford,NSW
Summary
Adaptable professional with extensive experience in administrative support and customer service. Known for strong problem-solving and organisational skills, contributing to seamless project coordination and efficient operations. Prepared to drive impactful results in a challenging environment.
Overview
6
6
years of professional experience
Work History
Administrative Support Officer
NSW Education Standards Authority
Wynard
10.2024 - Current
- Provide a range of administrative and support services, including records management, TRIM referencing, meeting coordination, and timesheet processing, to ensure efficient team operations.
- Collect, compile, and prepare documentation, correspondence, and meeting minutes in line with organisational standards to support decision-making and information flow.
- Manage routine financial transactions, and maintain financial registers to ensure compliance with agency procedures.
- Respond to internal and external inquiries, escalating or redirecting issues where required to deliver accurate and timely information.
- Update and maintain databases, registers, and WBS tracking systems to ensure records are accurate, accessible, and up to date.
- Support project teams and senior staff by coordinating meetings, tracking deliverables, and ensuring deadlines are met.
Bar & Bistro Team Member
The Camellia Hotel
Rosehill
01.2024 - 09.2024
- Managed operations at various establishments, including Bar, Bistro, TAB, and KENO facilities
- Skilled in the understanding of beer, spirits, and general cocktails
- Provided customer service to gaming clients and conducted maintenance checks on machines when required.
- Organised inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Customer Service Support Agent
Accent Group Lifestyle
Waterloo
08.2023 - 09.2024
- Enhanced operational efficiency through the integration of diverse software tools including Zendesk, Outlook, Australia Post Portal, AP21 and SEKO (OmniReturns).
- Be the first point of contact for customer online inquiries via email, phone, and live chat.
- Track orders and liaise with internal and external logistics teams for any delivery questions.
- Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.
- Generated reports on customer interactions for management review.
- Performed data entry tasks as required.
- Maintained inventory records and updated them regularly in the company's database.
- Provided technical support and troubleshooting advice for customers.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Warehouse Associate
JD Sports Warehouse
Homebush
05.2023 - 07.2023
- Performed various tasks, including picking, packing, labeling, and checking orders for dispatch.
- Efficiently loaded and unloaded stock pallets
- Undertook supplementary duties as requested
- Ensured efficient organisation of merchandise by unpacking and hanging different clothing styles
- Ensured timely processing and delivery of customer orders by supporting pick-packing-dispatch activities.
- Received and processed incoming shipments, verifying theaccuracy of items against purchase orders.
Inventory Manager
Rebel Sport
Mid City
11.2020 - 05.2023
- Provided daily direction to the back-of-house team for stock-to-floor and delivery processing.
- Efficiently executed the planning and management of stock deliveries.
- Implemented an effective categorisation system for brands/styles in the BOH.
- Created reports on inventory levels, trends, costs, and deliveries for upper management review.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed
Sport/Dance Instructor
Dance Fever Multisport Australia
Auburn
02.2020 - 11.2021
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Teaching K-6 physical education and dance based on NSW Sports Curriculum.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
Sales Assistant
Glue Store
Parramatta
05.2019 - 06.2020
- Gained hands-on experience across different departments, including ladies, menswear, and footwear.
- Processed transactions and demonstrated proficiency in using the POS system.
- Delivered exceptional customer service while meeting key performance indicators.
- Maintained accurate inventory levels through proactive stock refilling
Education
High School Diploma -
St Patrick's Marist College
Dundas, NSWSkills
- Strong organisational and time management abilities
- Attention to detail and accuracy in all tasks
- Confident written and verbal communication
- Customer service and stakeholder support
- Ability to adapt and stay resilient under pressure
- Problem-solving and analytical thinking
- Collaboration and teamwork across diverse groups
- Proficient in Microsoft Office Suite and digital systems
References
References available upon request.
Timeline
Administrative Support Officer
NSW Education Standards Authority
10.2024 - Current
Bar & Bistro Team Member
The Camellia Hotel
01.2024 - 09.2024
Customer Service Support Agent
Accent Group Lifestyle
08.2023 - 09.2024
Warehouse Associate
JD Sports Warehouse
05.2023 - 07.2023
Inventory Manager
Rebel Sport
11.2020 - 05.2023
Sport/Dance Instructor
Dance Fever Multisport Australia
02.2020 - 11.2021
Sales Assistant
Glue Store
05.2019 - 06.2020
High School Diploma -
St Patrick's Marist College
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