Summary

Overview

Work History

Education

Skills

References

Timeline

Marielle Pablo

Guildford,NSW

Summary

Adaptable professional with extensive experience in administrative support and customer service. Known for strong problem-solving and organisational skills, contributing to seamless project coordination and efficient operations. Prepared to drive impactful results in a challenging environment.

Overview

years of professional experience

Work History

Administrative Support Officer

NSW Education Standards Authority

Wynard

10.2024 - Current

Provide a range of administrative and support services, including records management, TRIM referencing, meeting coordination, and timesheet processing, to ensure efficient team operations.
Collect, compile, and prepare documentation, correspondence, and meeting minutes in line with organisational standards to support decision-making and information flow.
Manage routine financial transactions, and maintain financial registers to ensure compliance with agency procedures.
Respond to internal and external inquiries, escalating or redirecting issues where required to deliver accurate and timely information.
Update and maintain databases, registers, and WBS tracking systems to ensure records are accurate, accessible, and up to date.
Support project teams and senior staff by coordinating meetings, tracking deliverables, and ensuring deadlines are met.

Bar & Bistro Team Member

The Camellia Hotel

Rosehill

01.2024 - 09.2024

Managed operations at various establishments, including Bar, Bistro, TAB, and KENO facilities
Skilled in the understanding of beer, spirits, and general cocktails
Provided customer service to gaming clients and conducted maintenance checks on machines when required.
Organised inventory shelves for easy access and maintenance of stock levels.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Operated cash registers to process payments from customers.

Customer Service Support Agent

Accent Group Lifestyle

Waterloo

08.2023 - 09.2024

Enhanced operational efficiency through the integration of diverse software tools including Zendesk, Outlook, Australia Post Portal, AP21 and SEKO (OmniReturns).
Be the first point of contact for customer online inquiries via email, phone, and live chat.
Track orders and liaise with internal and external logistics teams for any delivery questions.
Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.
Generated reports on customer interactions for management review.
Performed data entry tasks as required.
Maintained inventory records and updated them regularly in the company's database.
Provided technical support and troubleshooting advice for customers.
Upheld high standards of customer services by responding to inquiries, needs and problems.

Warehouse Associate

JD Sports Warehouse

Homebush

05.2023 - 07.2023

Performed various tasks, including picking, packing, labeling, and checking orders for dispatch.
Efficiently loaded and unloaded stock pallets
Undertook supplementary duties as requested
Ensured efficient organisation of merchandise by unpacking and hanging different clothing styles
Ensured timely processing and delivery of customer orders by supporting pick-packing-dispatch activities.
Received and processed incoming shipments, verifying theaccuracy of items against purchase orders.

Inventory Manager

Rebel Sport

Mid City

11.2020 - 05.2023

Provided daily direction to the back-of-house team for stock-to-floor and delivery processing.
Efficiently executed the planning and management of stock deliveries.
Implemented an effective categorisation system for brands/styles in the BOH.
Created reports on inventory levels, trends, costs, and deliveries for upper management review.
Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed

Sport/Dance Instructor

Dance Fever Multisport Australia

Auburn

02.2020 - 11.2021

Developed and implemented dance classes for students of all ages, levels and abilities.
Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
Teaching K-6 physical education and dance based on NSW Sports Curriculum.
Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.

Sales Assistant

Glue Store

Parramatta

05.2019 - 06.2020

Gained hands-on experience across different departments, including ladies, menswear, and footwear.
Processed transactions and demonstrated proficiency in using the POS system.
Delivered exceptional customer service while meeting key performance indicators.
Maintained accurate inventory levels through proactive stock refilling