Marietta Smith
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Mounties Group. Skilled in game knowledge and team management, adept at fostering teamwork and collaboration. Increased revenue through strategic initiatives, demonstrating adaptability and a results-driven approach. Excelled in roles requiring attention to detail and excellent communication, ensuring compliance and guest service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GSE, Gaming Supervisor, Customer Service Manger
Mounties Group
07.2014 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Consistently met or exceeded departmental goals through effective leadership skills combined with a focus on continuous improvement.
- Boosted customer loyalty by creating engaging promotions that encouraged repeat visits from valued patrons.
- Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
- Fostered a positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Trained, supervised and evaluated workers.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Voice Picker
Coles CDC
07.2021 - 11.2021
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
Disability and Support Care Worker
Engage Abilities
07.2018 - 01.2019
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Ran errands for patients, did shopping, and picked up other necessities.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Disability Care Worker
LEAP Different Abilities Services
02.2018 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Crew Member
McDonald's
01.2014 - 10.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
All Saints Catholic College
Liverpool, NSW11.2014
Skills
- Game knowledge
- Team Management
- Surveillance monitoring
- Gaming equipment maintenance
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team motivation
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Team building
- Professionalism
- Written Communication
Certification
- Responsible Service Of Alcohol - 2013-current
- Responsible Conduct of Gaming - 2014-current
- First Aid & Advanced Resuscitation - 2019-current
- Advanced Responsible Conduct of Gaming - 2024
Timeline
Voice Picker
Coles CDC
07.2021 - 11.2021
Disability and Support Care Worker
Engage Abilities
07.2018 - 01.2019
Disability Care Worker
LEAP Different Abilities Services
02.2018 - 08.2018
GSE, Gaming Supervisor, Customer Service Manger
Mounties Group
07.2014 - Current
Crew Member
McDonald's
01.2014 - 10.2014
High School Diploma -
All Saints Catholic College
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