Summary
Overview
Work History
Education
Skills
Awards
Languages
Interests
Timeline
Hi, I’m

Mariezer Pollack

Warriewood,NSW
Mariezer Pollack

Summary

I'm seeking a position in a dynamic workplace environment, that enables to effectively and further develop skill set. Im aiming to expand knowledge base, and gain valuable experiences. Furthermore, focus is to progress and thrive professionally within a collaborative team orientated environment, with a great workplace culture.

Developed strong leadership and client service skills in vibrant retail environment. Known for effective team management and creating engaging shopping experiences. Seeking to transition into new field, leveraging organizational and client-focused abilities.

Offering strong background in client service and retail environments, eager to learn and grow in boutique management. Brings understanding of fashion trends and retail operations, enhancing customer interactions and store presentation. Ready to use and develop skills in visual merchandising and team leadership in Boutique manager role.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
years of professional experience

Work History

Scanlan Theodore

Boutique Manager
10.2023 - Current

Job overview

  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make client feel welcomed and happy to make purchases.
  • Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Enhanced client satisfaction by providing personalized styling advice and product recommendations.
  • Created comfortable and inviting boutique environment to make clients feel welcomed and happy to make purchases.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
  • Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
  • Trained client adviser in sales techniques, resulting in improved team performance and increased individual targets.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
  • Established clear performance expectations for client adviser, fostering accountability through regular reviews and feedback sessions.
  • Assisted in the recruitment process of new client adviser, contributing valuable insights on candidate fit within the team dynamic.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
  • Implemented promotional strategies that boosted Boutique revenue and attracted new clients.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with clients to build connections and nurture relationships.
  • Trained and guided client adviser to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of client adviser.
  • Handled problematic clients to assist lower-level employees and maintain excellent client service.
  • Observed each client adviser individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Manager Endear - client outreach
  • Booking Appointments
  • Development strategic outreach roster.
  • Development a style session with client adviser
  • Mapping and zone client adviser in Boutique
  • Development and maximise stockroom base on best seller report and best seller category by Monthly and weekly reports.
  • Develop Roster base on Budget and wages
  • Training quality control
  • Online order
  • Visual Merchandise

Witchery

Store Manager
10.2016 - 09.2023

Job overview

  • Developing strategies to achieve sales targets
  • Managing Staff Roster
  • Meet KPIs and producing reports for sharing with management
  • Maximise sales opportunities including 'add-on' sales
  • Recruiting and onboarding of new staff
  • Training of sales & customer service techniques
  • Conducting team performance reviews and performance management if required
  • Stock control including coordination of stock take and inter-store stock transfers
  • Filling online orders for pickup and delivery
  • Managing and supervising POS operation and cash handling
  • Communication with HO daily
  • Actioning email and phone enquiries
  • Visual merchandising includes modelling new collection in accordance with Witchery VM manual
  • Ensuring presentation aligns with the Witchery VM manual
  • General housekeeping
  • OH&S management
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

David Jones GRC - Westfield Warringah Mall

Concession Manager - Country Road, Witchery, Trenery
02.2016 - 10.2016

Job overview

Ecco Shoes - Westfield Warringah Mall

Store Manager
02.2007 - 01.2016

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Romeo's Chairs & Wedding Decorations

Event Decorator
03.2006 - 07.2011

Job overview

  • Sourced high-quality materials for cost-effective, visually-appealing decorations.
  • Transformed venues into memorable spaces through expertly crafted decorative arrangements.
  • Created engaging visual displays for various events, including weddings, corporate functions, and social gatherings.
  • Coordinated with a diverse team of professionals to provide comprehensive event planning services.
  • Enhanced event ambiance by designing and executing creative decoration concepts.
  • Developed detailed project timelines to ensure smooth execution of event décor tasks.
  • Maximized revenue generation by upselling additional services such as custom floral arrangements or specialty accents.
  • Ensured compliance with safety regulations while designing and installing decorative elements at venues.
  • Maintained an up-to-date knowledge of industry trends to offer clients fresh, unique ideas for their events.
  • Developed space planning concepts, colour palette selections, and textile presentations.

Education

Universidade of Amazonia Brazil

Bachelor of Economics from Accounting And Finance
10-1999

University Overview

Skills

  • Sales Strategies
  • Visual Merchandising
  • Client Service
  • Staff Development
  • Stock Management
  • Retail Store Management
  • Brand awareness
  • Performance analysis
  • Loss prevention
  • Trend tracking
  • Point of sale systems
  • POS promotions
  • In-store promotions
  • Sales promotion
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Team collaboration
  • Decision-making
  • Client service management
  • Effective leader
  • Relationship building
  • Operational efficiency
  • Self motivation
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Inventory tracking and management
  • Goal setting
  • Professionalism
  • Employee relations
  • Staff management
  • Strategic planning
  • Business leadership
  • Schedule management
  • Staff training
  • Inventory control
  • Time management abilities
  • Continuous improvement
  • Management team building
  • Inventory management
  • Adaptability
  • Delegating work
  • Performance evaluation and monitoring
  • Quality assurance
  • Staff hiring
  • Project management
  • Sales strategies
  • Employee scheduling
  • Client retention
  • Training management
  • Staff scheduling
  • Employee development
  • Sales tracking
  • Staff development
  • Payroll administration and timekeeping
  • Performance improvements
  • Problem-solving aptitude
  • Purchasing and planning
  • Records organization and management
  • Delegation
  • Marketing strategies

Awards

Awards
April2016 - Local Business Awards Finalist Outstanding Retail Fashion, Feb2016 - Australian Small Business Champion Awards Finalist Outstanding Retail Fashion, June2015 - Local Small Business Awards Winner Outstanding Retail Fashion, Ecco Shoes Nov and Dec2013 Set-Up and Go-Live of the Balgowlah and Mosman retail outlets

Languages

Portuguese
Native or Bilingual
English
Full Professional

Interests

  • Running
  • Hiking
  • Drawing and Painting

Timeline

Boutique Manager
Scanlan Theodore
10.2023 - Current
Store Manager
Witchery
10.2016 - 09.2023
Concession Manager - Country Road, Witchery, Trenery
David Jones GRC - Westfield Warringah Mall
02.2016 - 10.2016
Store Manager
Ecco Shoes - Westfield Warringah Mall
02.2007 - 01.2016
Event Decorator
Romeo's Chairs & Wedding Decorations
03.2006 - 07.2011
Universidade of Amazonia Brazil
Bachelor of Economics from Accounting And Finance
Mariezer Pollack