Summary
Overview
Work History
Education
Skills
Languages
References
Driver Licence
Attributes
Languages
Timeline
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Mariia Anforova

Wyndham Vale,Victoria

Summary

Experienced compliance and registry officer within the Victorian Government Services, with a strong background in handling complex registrations including births, changes of name and corrections. Skilled in applying legislation with accuracy while balancing empathy for vulnerable clients and maintaining strict confidentiality. Brings prior executive support experience as Deputy Dean (International Relations) at Odessa State Agrarian University, managing administration, international student programs and stakeholder engagement. Recognized for resilience, problem-solving and clear communication, with a proven ability to work collaboratively across agencies and deliver fair, accurate outcomes under pressure.

Overview

17
17
years of professional experience

Work History

Compliance Support Officer (VPS3)

Victorian Registry of Births, Deaths & Marriages
Melbourne, Victoria
01.2024 - Current
  • Managed and protected highly sensitive and confidential information, adhering strictly to privacy, security, and legislative requirements.
  • Exercised sound professional judgement in handling complex registration matters, including births, changes of name, and corrections, applying the Births, Deaths and Marriages Registrations Act 1996.
  • Investigated and resolved disputed or incomplete applications, ensuring compliance while balancing empathy for families in sensitive situations.
  • Liaised with external agencies such as hospitals, legal representatives, and the Department of Families, Fairness and Housing (DFFH) to progress complex cases.
  • Provided guidance and support to colleagues in managing difficult enquiries (e.g., aggressive clients or sensitive name disputes), offering strategies to de-escalate conflict and maintain wellbeing.
  • Collaborated with colleagues and sought their expertise when required, ensuring the best outcomes for customers and the organisation.
  • Delivered compassionate support to vulnerable customers impacted by family violence, or child loss, while maintaining neutrality and fairness.
  • Contributed to continuous improvement by identifying process gaps, documenting unusual cases, and suggesting practical solutions to strengthen BDM’s service delivery.

Registry Officer (VPS2)

Victorian Registry of Births, Deaths & Marriages
Melbourne, Victoria
10.2022 - 01.2024
  • Delivered accurate and timely administration of applications under the Births, Deaths, and Marriages Registrations Act 1996, exercising sound professional judgment.
  • Assessed eligibility and compliance of registrations and applications, conducting routine follow-up of incomplete or non-compliant matters in line with Registry policies.
  • Applied legislation, policies, and procedures to verify source documents and progress applications.
  • Liaised with external agencies regarding registration and certificate applications, ensuring accuracy and efficiency.
  • Provided empathetic service to vulnerable customers experiencing family violence, assault, early child loss, and other complex circumstances, balancing compliance with compassion.

Junior Lecturer & Deputy Dean

Odessa State Agrarian University
Odessa, Ukraine
01.2016 - 12.2023
  • Entrusted to fulfil the role of Deputy Dean of the Faculty of Veterinary Medicine (International Relations) (Jan 2019 – Dec 2022), supporting the Dean and faculty leadership in administration, policy implementation, and student management.
  • Managed international student programs, liaising with overseas partners, supporting foreign students’ integration, and ensuring compliance with university and government requirements.
  • Acted as the primary contact for international students, resolving issues with empathy and diplomacy, while ensuring adherence to regulations.
  • Supported the Dean with faculty administration, including scheduling, records management, staff coordination, and stakeholder liaison across students, academics, and university leadership.
  • Coordinated unit delivery and program design, ensuring compliance with academic quality standards and university regulations.
  • Delivered lectures and tutorials in veterinary science subjects, combining teaching with academic support.
  • Mentored students on research projects (topic selection, methodology, literature review, and report writing) to ensure timely completion.
  • Applied innovative pedagogical strategies to improve student engagement and learning outcomes.

Doctor of Veterinary Medicine

University Vet Clinic, Odessa State Agrarian University, Ukraine
Odessa, Ukraine
04.2013 - 12.2015
  • Provided all anaesthetic support from the beginning sedation through induction, intubation, surgery, post op recovery, and intubation.
  • Performed various technical procedures including pre and post-operative support and monitoring, intravenous catheter placement, venepuncture, intravenous injections, drug administrations, blood transfusion administration, emergency intervention, ECG monitoring, invasive/non-invasive blood pressure monitoring, and central venous pressure monitoring.
  • Provided excellent animal care by applying full knowledge of anatomy, physiology, disease process, pharmacology, specialised equipment usage and specialised drug administration.
  • Completed specialised treatments in an accurate and timely fashion, and worked proactively to keep animals clean and comfortable.
  • Recorded a variety of data relating to animal care, anaesthetic procedures, and service related communications.

Veterinary Assistant

"veterinarian clinic "Aist"
Odessa, Ukraine
01.2009 - 01.2013
  • Provided assistance to surgeon ensuring safe and compliant medical procedures are followed whilst maintaining a warm and professional demeanour.
  • Prepared animal patient for surgery, administering sedation and transferring animal patients to surgery area.
  • Assisted admissions of injured wildlife, euthanasia or treatment including making suitable housing and arranging transfers to appropriate rehabilitation centre.
  • Exhibited competence to conduct reception work, surgical nursing and hospital nursing whilst actively engaging in continuous learning through attendance to training courses for maintenance of industry skills.
  • Exemplified a positive attitude with the ability to stay calm and utilise proper clinical judgment in emergency situations.

Education

Completed postgraduate research and prepared dissertation (not finalised due to situation in Ukraine - Veterinary Science

Odessa State Agrarian University
Odessa, Ukraine
12.2016

M.D. - Veterinary Medicine

Odessa State Agrarian University
Odessa, Ukraine
02.2013

Skills

  • Critical thinking skills
  • Problem solving
  • Process improvement
  • Customer service
  • Stakeholder engagement
  • Teamwork
  • Leadership support
  • Motivation
  • Professionalism
  • Oral communication
  • Written communication
  • Detail-oriented
  • Administration
  • Microsoft Excel
  • Office administration systems
  • Compliance

Languages

  • Fluent in English
  • Ukrainian
  • Russian

References

Available upon request

Driver Licence

  • Full Overseas Driver's Licence
  • Full Victorian Driver's Licence

Attributes

  • Exemplary work ethics, high degree of diplomacy, integrity and professionalism.
  • Strong organisational and time management skills.
  • Robust problem solving and decision making abilities; self-motivated, consistent, resilient and dedicated.

Languages

English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Compliance Support Officer (VPS3)

Victorian Registry of Births, Deaths & Marriages
01.2024 - Current

Registry Officer (VPS2)

Victorian Registry of Births, Deaths & Marriages
10.2022 - 01.2024

Junior Lecturer & Deputy Dean

Odessa State Agrarian University
01.2016 - 12.2023

Doctor of Veterinary Medicine

University Vet Clinic, Odessa State Agrarian University, Ukraine
04.2013 - 12.2015

Veterinary Assistant

"veterinarian clinic "Aist"
01.2009 - 01.2013

Completed postgraduate research and prepared dissertation (not finalised due to situation in Ukraine - Veterinary Science

Odessa State Agrarian University

M.D. - Veterinary Medicine

Odessa State Agrarian University

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Mariia Anforova