Marija Antic
Maidstone,VIC
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Driven and resourceful administrative professional with 2 + years of experience assisting with work of high-achieving executives in the bank. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Service Staff Manager
Burger Haven
02.2023 - Current
- Improved customer satisfaction by implementing innovative staff training programs and streamlining service processes.
- Reduced staff turnover rate by fostering a positive work environment and providing regular feedback to team members.
- Managed scheduling and shift rotations for efficient staffing during peak hours, ensuring optimal customer service.
- Collaborated with other department managers to optimize cross-functional teamwork and enhance overall guest experience.
Payments Processing Expert
Erste Bank Serbia
02.2021 - 08.2022
- The payment process in charge of executing payments to clients and managing all processes related to bank accounts and invoices.
- Accessed financial information to answer questions and gather details about specific accounts.
- Reconciled computer reports with manually maintained ledgers.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Associate Expert for the Registry of Accounts
Erste Bank Serbia
12.2019 - 02.2021
- Of the register of accounts for legal entities at Erste Bank Serbia
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
Internship Coordinator
JKP Serbia Gas
07.2018 - 09.2018
- Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
- Streamlined the internship application process for improved efficiency and increased student satisfaction.
- Increased internship opportunities by actively researching and targeting new industries and organizations.
- Facilitated successful internships through regular communication with both students and host organizations, ensuring mutual satisfaction.
Online English Teacher
BIBO Global Opportunity,Inc
04.2017 - 06.2017
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Collaborated with fellow teachers to develop innovative teaching methods and share best practices for online learning environments.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
Transcriber
84 Factory
05.2016 - 07.2016
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Expedited project completion times by efficiently managing multiple transcription projects simultaneously.
- Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
- Improved overall transcription quality with the consistent use of industry-standard style guides and transcription software.
Education
Bachelor With Honours - Department of European And Business Economy of EU
University of Novi Sad
Novi Sad, Serbia07.2019
Skills
- Risk Management
- Report Writing
- Database Management
- Expense Reporting
Languages
English
Full Professional
German
Full Professional
Italian
Full Professional
Spanish
Full Professional
Serbian
Native or Bilingual
Timeline
Service Staff Manager
Burger Haven
02.2023 - Current
Payments Processing Expert
Erste Bank Serbia
02.2021 - 08.2022
Associate Expert for the Registry of Accounts
Erste Bank Serbia
12.2019 - 02.2021
Internship Coordinator
JKP Serbia Gas
07.2018 - 09.2018
Online English Teacher
BIBO Global Opportunity,Inc
04.2017 - 06.2017
Transcriber
84 Factory
05.2016 - 07.2016
Bachelor With Honours - Department of European And Business Economy of EU
University of Novi Sad