Marija Antic
Melbourne,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Burger Haven
01.2023 - Current
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Customer Banking Consultant
Erste Bank
Novi Sad, Serbia
12.2019 - 08.2022
- Assisted clients with account management tasks, resulting in improved financial health and goal achievement.
- Streamlined banking processes for increased efficiency and accuracy through regular audits and compliance checks.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
Retail Sales Assistant
Platypus
Novi Sad, Serbia
08.2017 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor With Honours - Economics
University of Economics
Novi Sad, Serbia07.2019
Skills
- Customer-Oriented
- Point of Sale (POS) system operation
- Microsoft Excel
- Organization and prioritization
- Electronic Payments
- Payment Gateways
- Customer Service
- Problem-solving abilities
- Active Listening
- Know Your Customer
- Account openings
- Cash Handling
- POS Transactions
- Stocking and Replenishing
- Store Opening and Closing
- Till Counting
- Returns and Exchanges
Languages
Serbian
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Italian
Limited Working
German
Limited Working
Timeline
Restaurant Manager
Burger Haven
01.2023 - Current
Customer Banking Consultant
Erste Bank
12.2019 - 08.2022
Retail Sales Assistant
Platypus
08.2017 - 10.2019
Bachelor With Honours - Economics
University of Economics
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