MARIJA SABLJAK
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities utilizing interpersonal skills, excellent time management and problem-solving skills with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Board Director
Australian Croatian Media Network
08.2021 - Current
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Facilitated decision making by building consensus and developing solutions.
- Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
- Chaired shareholder meetings, disseminating information and fielded questions.
- Provided recommendations on board of directors on group's effectiveness, actions and future plans.
- Oversaw business-wide changes to modernize procedures and organization.
Cashier & Supervisor
Woolworths
07.2021 - Current
- Sustain distinctive organisational skills to ensure all assigned tasks can be completed in appropriate time frame and to sufficient level.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work breaks, and effectively delegating assignments.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Administrative Officer & Sales Associate
Blaze Real Estate
04.2022 - 08.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Dedicated worker with company minded attitude and ability to consistently relate with internal and external stakeholders in professional, courteous manner.
- Effectively utilised web-based tools to manage database of customers and prospects.
- Coordinated marketing initiatives that supported growth of business, including creating flyers, banners and social media posts.
- Assisted Realtors and Brokers with distribution of materials and handled office transactions.
- Planned travel arrangements, open houses and meetings between buyers and sellers.
- Worked varied hours, days and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Developed and maintained list of available properties suited to different needs and budgets for buyers with finding ideal homes by assessing needs, requirements and budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Electorate Officer
Electorate Office of Kevin Conolly MP
01.2020 - 04.2022
- Provided confidential secretarial and administrative support services to Member, using variety of electronic and other IT office equipment.
- Improved constituent satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Researched and drafted Private Member's Statement (PMS) and Community Recognition Statement (CRS).
- Liaised with Ministerial and Departmental offices.
- Assisted Electorate Manager in preparing media tiles and releases.
- Assisted Member with day-to-day operations and management of electorate, particularly during absence of Member.
- Prepared reports, briefs, and correspondence related to business of electorate, for information and attention of Member as required.
- Ensured Member is informed of developments within electorate, particularly during parliament sitting.
- Sorted, time stamped and routed bulk mail.
- Developed and trained staff.
- Oversaw appointment scheduling and itinerary coordination for Member.
Presenter
Community Radio
01.2018 - 03.2021
- Rehearsed scripts to present fluid and error-free program.
- Researched trending features to include on-air.
- Read from autocue for wording accuracy when necessary.
- Created engaging introductions for music, guests and other features throughout show.
- Improvised live interviews and live comments.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Built broadcast storylines to interest listeners and grow station audience.
Care Provider & Team Leader
Cardinal Stepinac Village
02.2018 - 01.2020
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients whilst being sensitive to their cultural backgrounds.
- Documented vitals, behaviours and medications in client medical records (MANAD).
- Accurately completed workplace forms.
- Documented client progress and services performed, reporting changes in client condition to Registered Nurse.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
Electorate Officer
Electorate Office Of Tanya Davies MP
07.2018 - 05.2019
Education
Drop-shipping Accelerator -
Ecom Warrior Academy
Online2021
Certificate III in Individual Support -
Astute Training
Sydney, NSW2019
Certificate IV in Ageing Support -
Astute Training
Sydney, NSW2019
High School Certificate -
College of Economics
Rijeka, Croatia 2017
Skills
- Leadership and People Development
- Integrity and Transparency
- Effective Communicator and Public Speaker
- Project Documentation
- Customer Satisfaction
- Stakeholder Relations
- Operational Efficiency
- Microsoft Office Skills (Word, Excel, PowerPoint)
- Team Support
- Administrative support
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Officer & Sales Associate
Blaze Real Estate
04.2022 - 08.2022
Board Director
Australian Croatian Media Network
08.2021 - Current
Cashier & Supervisor
Woolworths
07.2021 - Current
Electorate Officer
Electorate Office of Kevin Conolly MP
01.2020 - 04.2022
Electorate Officer
Electorate Office Of Tanya Davies MP
07.2018 - 05.2019
Care Provider & Team Leader
Cardinal Stepinac Village
02.2018 - 01.2020
Presenter
Community Radio
01.2018 - 03.2021
Drop-shipping Accelerator -
Ecom Warrior Academy
Certificate III in Individual Support -
Astute Training
Certificate IV in Ageing Support -
Astute Training
High School Certificate -
College of Economics
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