Marija Tonking
Calamvale ,QLD
Summary
Motivated educator dedicated to supporting students and promoting academic, behavioral and personal growth. Adept at planning events, leading group instruction and providing individualized assistance. Well-versed in restocking supplies, arranging activities, and organizing materials for classroom use.
Attentive, creative, passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
11
11
years of professional experience
Work History
Early Childhood Educator
Z Recruitment
Brisbane , Qld
01.2023 - Current
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized and led activities to promote physical, mental and social development.
- Conducted home visits in order to build relationships with families and assess the needs of individual children in their own homes.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Implemented hands-on, play-based strategies for experiential learning.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Engaged with children on individual basis to build positive, trusting relationships.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Promoted effective communication between staff members by participating actively in team meetings.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Taught children foundational skills in colors, shapes and letters.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Ensured compliance with relevant regulations such as health and safety standards.
- Provided a safe and stimulating learning environment for young children.
- Read stories to children and taught painting, drawing, and crafts.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Prioritized and organized tasks to efficiently accomplish service goals.
Operations Support Assistant
RACQ bank
Brisbane , Qld
07.2018 - 01.2020
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Performed accounting or financial analysis.
- Coordinated and assembled materials used to produce proposals and presentations and conducted research to support team initiatives.
- Assisted with budgeting processes for operations department.
- Prepared invoices detailing services rendered by the operations team.
- Created reports, customer communications and financial statements.
- Ensured compliance with relevant regulations governing operational activities.
- Greeted guests and vendors to assist in navigating space.
- Encouraged and improved cross-department internal communication.
- Maintained front desk to provide positive first impression.
- Generated weekly status updates to report project milestones achieved.
- Answered phones and routed voicemails to respective employees.
- Implemented process improvements within the operations department when necessary.
- Processed payments received from clients in accordance with company policies.
- Evaluated information technology and finance operations, conducted surveys and reported on proposed upgrades to achieve greater customer satisfaction.
- Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents.
- Coordinated daily activities for operations team members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Worked closely with other departments to ensure smooth workflow across teams.
- Answered phone calls from customers and addressed inquiries in a timely manner.
- Performed data entry tasks accurately and efficiently.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Provided HR administrative assistance to management team.
- Assisted with set up for social events and food deliveries.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Relay Operator
Australian Communication Exchange
Brisbane , Qld
06.2016 - 04.2018
- Initiated appropriate action to restore outages or disruptions in service.
- Isolated defective relays, performed repairs and completed adjustments by opening and closing switches.
- Coordinated with other departments to resolve problems quickly and efficiently.
- Performed troubleshooting activities on customer lines as necessary.
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Assisted with transcription of audio content into written captions.
- Maintained strict compliance with government regulations barring interference in conversations.
- Adhered to strict deadlines while producing high quality results quickly.
- Prepared hyperlinks to captioned videos for users to access.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Documented verbatim proceedings for official records.
Customer Service Representative
Suncorp Bank
Brisbane , Qld
11.2012 - 06.2016
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Educated customers on special pricing opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated databases with new and modified customer data.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
- Collected deposits or payments and arranged for billing.
Education
Certificate 1&2 Hospitality -
TAFE
01-2012
RSA/RSG -
TAFE
01-2012
Certificate 3 Hospitality -
TAFE
01-2012
Certificate 2 Hairdressing -
TAFE
01-2007
Skills
- Individualized Support
- IEP Creation
- Motor Skill Development
- Developmental Needs
- Child Safety Procedures
- Behavioral Modeling
- Classroom Management
- Preparing Meals
- Arts and Crafts
- Social-Emotional Learning
- Safety Awareness
- Self-Esteem Boosting
- Goal Setting
- Restocking Supplies
- Managing Supplies
- Policy and Procedure Adherence
- Documentation and Reporting
- Professional and Friendly
- MS Office
- Attention to Detail
- Document Management
- Positive Attitude
- Reporting and Documentation
- Inventory Purchasing
- Organizational Management
- Policy Writing
- Office Supply Management
- Report Generation
- Administrative Support
- Document Control
- Clerical Support
- Customer Support
Timeline
Early Childhood Educator
Z Recruitment
01.2023 - Current
Operations Support Assistant
RACQ bank
07.2018 - 01.2020
Relay Operator
Australian Communication Exchange
06.2016 - 04.2018
Customer Service Representative
Suncorp Bank
11.2012 - 06.2016
Certificate 1&2 Hospitality -
TAFE
RSA/RSG -
TAFE
Certificate 3 Hospitality -
TAFE
Certificate 2 Hairdressing -
TAFE
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