MARIJANA STOJANOVSKI
Melbourne
Summary
I am a dedicated and experienced professional currently pursuing a Diploma in Community Services. With a strong passion for helping people and making a positive impact in the community, I bring a highly professional attitude, attention to detail, and excellent problem-solving skills to my work. My career history showcases a proven track record in customer focus, teamwork, and effective communication. I aim to leverage these skills to contribute positively to a dynamic work environment. My experience includes training and developing others, managing team operations, and delivering exceptional customer service. Committed to achieving high-quality outcomes and continuously improving services, I am a valuable addition to any organisation that values hard work, integrity, and results.
Overview
10
10
years of professional experience
Work History
Site Manager
STREAT Social Enterprise -Youth Program
05.2023 - Current
- Support and provide training to young people as part of their workplace experience, focusing on social engagement and individual case support
- Preparing young people with the essential knowledge and skills to transition into the workforce with confidence and aptitude
- Manage and oversee the day-to-day activities of a small team of staff, building on positive team culture
- Work collaboratively with other sites, departments and head office
- Develop personal work readiness goals and action plans
Cafe Manager
Down the Rabbit Hole
04.2017 - 04.2022
- Weekly stocktake and order supplies
- Coordinate with Sales Representatives and order supplies, as needed
- Proactively working side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client
- Overseeing team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee
- Training new team members with positive reinforcement and respectful, encouraging coaching
Sales Representative
EQ Events Pty Ltd
08.2015 - 04.2017
- Coached people through challenges that they may have through providing various coaching techniques
- Maintained an efficient record of all client/potential contact and updating and maintaining database
- Maintained telemarketing related documentation and paperwork
- Developed solutions to meet market gaps and drive company sales
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
Office Coordinator
ISS Facility Services
09.2014 - 08.2015
- Maintained and managed stationery and office inventory
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable by team members
- Organised workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps
- Adhered to data confidentiality practices, coordinated meetings, and maintained heavy daily call volumes by leveraging strong multitasking and task prioritisation skills
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
Education
Diploma - Community Services
Melbourne Polytechnic
Preston, VIC2024
Bachelor of Communication (Advertising) -
Royal Melbourne Institute of Technology
Melbourne, VIC01.2014
Diploma - Graphic Design
CATC Design School Melbourne
Melbourne, VIC01.2016
Certificate IV in Hospitality Management -
William Angliss Institute
Melbourne, VIC2021
Skills
- Analytical and data analysis
- Attention to Detail
- Communication Skills
- Creative
- Customer service
- Excellent computer knowledge (data bases)
- Problem-solving
- Teamwork
- Time Management
References
References Available upon request
Timeline
Site Manager
STREAT Social Enterprise -Youth Program
05.2023 - Current
Cafe Manager
Down the Rabbit Hole
04.2017 - 04.2022
Sales Representative
EQ Events Pty Ltd
08.2015 - 04.2017
Office Coordinator
ISS Facility Services
09.2014 - 08.2015
Diploma - Community Services
Melbourne Polytechnic
Bachelor of Communication (Advertising) -
Royal Melbourne Institute of Technology
Diploma - Graphic Design
CATC Design School Melbourne
Certificate IV in Hospitality Management -
William Angliss Institute
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