Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mariko Oka

Ormeau,QLD

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

5
5
years of professional experience

Work History

Roster Coordinator

CorpLink Service
10.2022 - Current
  • Responsible for the allocation of Shifts to Support workers in line with the client's support plan.
  • Work and Understand within the legislative requirements of SCHADS award, and to uphold the best roster proactice.
  • Maintained accurate records of all absences, truancy issues , disciplinary actions and rostering within the budget.
  • Developed exceptional time management, relationship building and organizational skills from working in busy administration office.

Front Office Manager

Mantra Group
06.2022 - 10.2022
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Guest Service Agent

Mantra Group
12.2021 - 06.2022
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Provided guest assistance and recommendations for tourist attractions.

Food and Beverage Supervisor

Intercontinental Hotels
10.2020 - 12.2021
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Managing both Cafe and events space.
  • Rostering and Updating Timesheet of staff
  • Controlled food costs and managed inventory.

Food and Beverage Attendant

Intercontinental Hotel
05.2018 - 10.2020
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Setting up the event spaces from the tables and chairs, down to the plates, glasses and cutlery.

Education

No Degree - Leadership And Management

Australian Pacific College
Surfers Paradise, QLD
06.2020

Advance Diploma - Hospitality Administration And Management

Southville International School
Manila, Philippines
04.2015

Skills

  • Team Oversight
  • Schedule Management
  • Business Development
  • Customer Service
  • Document Control
  • Workflow Planning
  • Telephone Reservations

Accomplishments

    - Employee of the month last August 2023 in my Current Role

    - Employee of the Month last June 2021 When i was the Food and Beverage Supervisor back in Intercontinental.

Timeline

Roster Coordinator

CorpLink Service
10.2022 - Current

Front Office Manager

Mantra Group
06.2022 - 10.2022

Guest Service Agent

Mantra Group
12.2021 - 06.2022

Food and Beverage Supervisor

Intercontinental Hotels
10.2020 - 12.2021

Food and Beverage Attendant

Intercontinental Hotel
05.2018 - 10.2020

No Degree - Leadership And Management

Australian Pacific College

Advance Diploma - Hospitality Administration And Management

Southville International School

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Mariko Oka