Marilla Carter

Worked as part of a fast-paced café team, delivering high-quality customer service while supporting daily food and beverage operations.

Principal duties and responsibilities:
• Served customers and took food and drink orders, ensuring a friendly and professional service at all times.
• Prepared drinks and assisted with food preparation in line with café standards.
• Handled customer payments and maintained accuracy when processing orders.
• Worked efficiently during busy periods to ensure timely service and customer satisfaction.
• Maintained cleanliness and organisation of the café in accordance with health and safety requirements.

Provided childcare, educational support, and household assistance for a family based in Brisbane, supporting the smooth running of daily routines while maintaining a high standard of care and reliability.

Principal duties and responsibilities:
• Carried out daily school runs, ensuring the children’s safety and punctuality.
• Provided tutoring support, assisting with schoolwork
• Supported the household with day-to-day tasks to maintain an organised and efficient home environment.
• Developed strong communication and interpersonal skills by building a trusting relationship with both the children and parents.
• Demonstrated adaptability and responsibility in managing multiple tasks independently.

• Assisting with the management of lease extension transactions from instruction through to completion.
• Principal duties and responsibilities:
• Assisting the fee earners with all aspects of their caseloads from inception to completion, ensuring that transactions proceed smoothly and efficiently.
• Drafting leases, deeds, letters, and statutory notices legal documents.
• Assisting with post-completion matters, including Land Registry requisitions, review of account balances, and file closures.
• Liaising with clients, other side solicitors, estate agents, and surveyors to ensure a smooth transaction process.
• Assisting with the invoicing, billing, and management of account balances on matters.
• Meeting quarterly financial targets by recording and charging time on files.
• Obtaining and reviewing Land Registry title documents and official searches.
• Administrative duties.
• In February 2025, this role will transition into a full fee-earning role where I will solely manage my own clients and caseload.

• Assisted and supported the Lease Extension team and its fee earners with administrative duties.
• Principal duties and responsibilities:
• Providing full support to the Lease Extension team to enable them to operate efficiently.
• Accessing and inputting of data on the case management system, ensuring accuracy of data at all times.
• Handling all initial correspondence with the client, including drafting and sending all client care paperwork and dealing with the entirety of the AML processes.
• Administering filing systems, including daily filing and the opening, closing, storage, and retrieval of client files.
• Assisting in the progression of cases and maintaining regular contact with clients to ensure professional standards and client expectations are met.
• Obtaining Land Registry documentation, preparing, and submitting applications for registration to Land Registry.

• As an Au Pair for a Family in France, I provided childcare and educational support for two children.
• Supported an 8-year-old child in improving their English and Mathematic skills, designing creative and engaging activities tailored to their educational needs.
• Took responsibility for organising the children’s daily routine, coordinating extracurricular activities
• Encouraged them to immerse themselves into the English Language through consistent conversational practice.
• Developed interpersonal and adaptability skills in order to build a trusting relationship, fit the family’s needs and overcome challenges enhanced by a language barrier.
• Maintained household cleaning and prepared nutritious daily meals for children

• Acted as the first point of contact for customers, providing outstanding service over the phone and via email communications. A vital role for ensuring customers have a seamless experience from the moment they inquire about their first product through to using the product at home.
• Principal duties and responsibilities:
• Addressed a high volume of customer queries and concerns via inbound and outbound calls and emails, ensuring swift resolutions and high levels of satisfaction.
• Consistently followed GDPR guidelines as a priority.
• Handled and resolved customer complaints, demonstrating empathy and adaptability to customer’s own circumstances.
• Used strong active listening and problem-solving skills to find solutions to technical issues with products and services.
• Consistently met and exceeded high company targets for KPI’s, showcasing efficiency and dedication to maintaining optimal levels of customer service while managing a high volume of inquiries.
• Demonstrated note-taking and fast typing skills by making written notes of all communications during phone calls.
• Developed computer skills through daily use of in-house software in conjunction with Microsoft Office.

• Assisted with the production of Covid test kits. Maintained high product standards whilst delivering on business KPIs.
• Principal duties and responsibilities:
• Inspected final products to ensure compliance with established quality standards through a meticulous attention to detail.
• Operating Royal Mail Postage system for accurate weighing, measuring, and timely dispatch of parcels.
• Carried out a high volume of administrative duties efficiently including printing, photocopying, and filing.
• Developed computer skills when using software such as Microsoft Excel to input inventory data.

• Worked as part of a team to provide a high quality customer experience throughout the restaurant.
• Principal duties and responsibilities:
• Applied a strong attention to detail in the preparation and presentation of orders, working at a fast pace to minimise errors and meet customer expectations.
• Worked closely with team members to achieve strict time targets and ensure the smooth operation of various store stations.

• Played a vital part in providing excellent service to customers while ensuring the highest standards of food safety and preparation.
• Principal duties and responsibilities:
• Used strong numeracy skills for other daily functions such as stock replenishment to cash reconciliation.
• Upsold menu items to enhance customer satisfaction and maximise sales opportunities.
• Maintained cleanliness and organisation of the kitchen and store, ensuring compliance with food safety regulations.
• Participated in training sessions on food safety practices and culinary techniques as required.

• Played a vital role in ensuring that the store was well-stocked, organised, and visually appealing.
• Principal duties and responsibilities:
• Assisted customers by providing information on a wide range of products, from clothing to food, showcasing versatility.
• Delivered exceptional customer service through greeting and assisting customers, fostering a welcoming and helpful store environment.