Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilou Patua

27 Fairway Drive Nanango,QLD

Summary

At Havendwell Resort, I excelled in maintaining a pristine environment and managing customer relations with empathy, significantly enhancing customer loyalty. Demonstrating a strong work ethic and team player attitude, I adeptly handled multiple tasks, improving overall productivity. My expertise in cleanliness and menu knowledge directly contributed to a positive dining experience. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

2
2
years of professional experience

Work History

Resort Attendant

Havendwell Resort
11.2021 - 02.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Batchelor of Science In Industrial Technology - Hotel And Restaurant Management

J.H. Cerilles State College
Lakewood Zamboanga Del Sur, Philippines
03.2005

Skills

Strong Work Ethic

Patience and understanding

Team player attitude

Reliability and punctuality

Cleanliness and hygiene

Safety awareness

Timeline

Resort Attendant

Havendwell Resort
11.2021 - 02.2024

Batchelor of Science In Industrial Technology - Hotel And Restaurant Management

J.H. Cerilles State College
Marilou Patua