Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mariluna Gallitelli

Sydney,NSW

Summary

I am a well organized professional with a background in managing staff, driving sales, and providing exceptional customer service.

I've demonstrated impact in enhancing store operations efficiency, and improving team productivity. Passionate about continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Zara - Inditex
Sydney
02.2024 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Checked daily and monthly sales and kpi's performance reports to support operational planning and strategic decision-making.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Conduct cash count before turn-over of cash register and closing store.
  • Complying with regulations on store operations.
  • Opening and closing store procedures.

Team Leader (casual Job)

Icc International Convention Centre
Sydney , NSW
09.2016 - 03.2024
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.

Floor Manager

Zara - Inditex
Sydney, NSW
07.2023 - 01.2024
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.

Head Cashier

Zara - Inditex
Sydney , NSW
09.2022 - 07.2023
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Cashier

Zara - Inditex
Sydney , NSW
03.2021 - 09.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Balanced daily transactions on a computerized point-of-sale system
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Some College (No Degree) - Advanced Diploma Hospitality Managment

SBTA , SELA
Sydney, NSW
06-2020

Some College (No Degree) - Diploma of hospitality management

Australian Pacific College
Sydney, NSW
12-2017

Bachelor of Arts - Visual And Performing Arts

Università La Sapienza
Rome, Italy
03-2012

Private College - Video Design

IED Istituto Europeo Di Design
Rome
06-2010

Skills

  • Time management
  • POS systems operations
  • Employee scheduling
  • Retail operations
  • Staff supervision
  • Store opening and closing
  • Problem-solving
  • Budgeting and cost control
  • Customer service and engagement
  • Department oversight
  • Microsoft Office Suite
  • Stock management

Languages

English
Professional
Italian
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

Zara - Inditex
02.2024 - Current

Floor Manager

Zara - Inditex
07.2023 - 01.2024

Head Cashier

Zara - Inditex
09.2022 - 07.2023

Cashier

Zara - Inditex
03.2021 - 09.2022

Team Leader (casual Job)

Icc International Convention Centre
09.2016 - 03.2024

Some College (No Degree) - Advanced Diploma Hospitality Managment

SBTA , SELA

Some College (No Degree) - Diploma of hospitality management

Australian Pacific College

Bachelor of Arts - Visual And Performing Arts

Università La Sapienza

Private College - Video Design

IED Istituto Europeo Di Design

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Mariluna Gallitelli