Marilyn Lepua
Craigieburn,Australia
Summary
Quality Assurance professional with extensive experience at Genoa Foods, specializing in compliance and product integrity. Proven ability to enhance team collaboration and drive operational success through effective communication and problem-solving skills. Strong focus on customer satisfaction, leveraging attention to detail and time management to achieve results.
Overview
14
14
years of professional experience
Work History
Quality Assurance
Genos Foods
Campbellfield, Australia
01.2014 - Current
- Supervised production operations, ensuring compliance with standards and specifications.
- Managed machine operators for effective loading, unloading, labeling, packing, scaling, and restocking.
- Led a team in New Zealand for three months, overseeing international operations.
- Attended HACCP, GMP, and audit training to enhance operational knowledge.
- Handled quality assurance processes to ensure product integrity and safety.
- Responded to phone inquiries professionally while maintaining clear communication.
- Utilized MS Office and Po software for efficient record-keeping and reporting.
Church Staff Member
The Church of Jesus Christ of Latter-Day Saints
Epping, Australia
01.2011 - Current
- Taught lessons to individuals aged 18 and older, adapting content to diverse needs.
- Provided assistance through hands-on support to promote community engagement.
- Participated in church activities to foster connection within the congregation.
- Attended church services every Sunday to maintain spiritual growth.
- Performed as a choir member, contributing to musical events.
- Maintained cleanliness of church facilities, ensuring welcoming environment.
Customer Services Consultant
Startrack
Melbourne Airport, Australia
01.2022 - 03.2022
- Answered phone calls and transferred inquiries to appropriate departments.
- Managed bookings for pickups and cancellations efficiently.
- Resolved customer complaints to enhance service satisfaction.
- Participated in training sessions to meet group objectives.
- Adapted to rotating schedules and remote work requirements.
Sales Representative
Worldventure
Sydney, Australia
01.2015 - 01.2018
- Closed sales through social media engagement and participation in major industry events.
- Conducted phone outreach to connect with potential clients.
- Managed email communications to nurture leads and facilitate follow-ups.
- Participated in personal development training to enhance sales techniques.
Voluntary Family Day Care
Vaisa Family Day Care
Craigieburn, Australia
01.2013 - 01.2014
- Planned educational excursions to enhance learning experiences.
- Taught letters and numbers to foster early literacy skills.
- Prepared nutritious meals to support children's health.
- Maintained cleanliness and organization in the learning environment.
- Changed nappies to ensure comfort and hygiene for infants.
- Designed and implemented engaging programming activities after school.
Customer Service Officer
Harris Scarfed
Epping Plaza, Australia
01.2011 - 01.2012
- Executed customer service tasks to enhance client satisfaction.
- Conducted price scanning to ensure accuracy of product pricing.
- Performed labeling and tagging for efficient inventory management.
- Restocked shelves to maintain optimal product availability.
Education
VCAL Year 12 - English, Foundation math’s, Personal development skills, Work related skills, Vet fitness
Craigieburn Secondary Collage
Craigieburn, VIC01.2011
VCE Year 11 - English, Further math’s, Physical education, Accounting unit 1&2, Accounting unit 3&4, Business management
Craigieburn Secondary Collage
Craigieburn, VIC01.2010
Skills
- Effective communication skills
- Fluent in English
- Time management
- Guideline adherence
- Team collaboration
- Punctuality and reliability
- Customer service orientation
- Active listening
- Customer satisfaction assurance
- Telephone etiquette
- Problem-solving abilities
- Patience under pressure
- Multitasking proficiency
- Attention to detail
Personal Information
Date of Birth: 09/19/91
References
- Mr Chamil , Production Manager, Scalzo Genoa Foods, 0403605456
- Mrs Chalani Quai-Hoi, Quality Assurance Team Leader, Scalzo Genoa Foods, 0468566134
- Ms. Esha Rana, Team Leader – StarTrack, Track/Trace, 0412618682
- Mr Deva, Production Supervisor, 0403088176
Hobbies and Interests
- Listening to music
- Listening and reaching out to those who are in need
- Willing to learn new things
- Helping others by lifting, comforting, motivating and inspiring
- Surrounding with positive people
- Love hanging out with big minds who talk about planning ideas in business
Personal Qualities
- Willing to learn and work well under pressure
- Trustworthy and hardworking
- Punctual
- Quick learner
- Attention to details
- Exceptional ability to multi-task
- Physical fitness – walk, reach overhead, etc.
- Focus on teamwork
Timeline
Customer Services Consultant
Startrack
01.2022 - 03.2022
Sales Representative
Worldventure
01.2015 - 01.2018
Quality Assurance
Genos Foods
01.2014 - Current
Voluntary Family Day Care
Vaisa Family Day Care
01.2013 - 01.2014
Church Staff Member
The Church of Jesus Christ of Latter-Day Saints
01.2011 - Current
Customer Service Officer
Harris Scarfed
01.2011 - 01.2012
VCAL Year 12 - English, Foundation math’s, Personal development skills, Work related skills, Vet fitness
Craigieburn Secondary Collage
VCE Year 11 - English, Further math’s, Physical education, Accounting unit 1&2, Accounting unit 3&4, Business management
Craigieburn Secondary Collage