Summary
Overview
Work History
Education
Skills
Singing
Languages
Additional Information
Timeline
Generic

Marilyn Sinclair

Bexley,New South Wales

Summary

I am enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and positive attitude in stressful situations and high-volume environments. My experience in the Tourism Industry as a Sales and Reservations Consultant and a Waitress at a local restaurant located in our local town in Fiji reflects on my ability for the given job. Even though I have a year of experience in the Waitressing industry I am open to learning more on the job.

Overview

6
6
years of professional experience

Work History

Picker Packer

H&M Warehouse
02.2023 - 02.2024
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Waitress

The Chilli Tree Cafe
01.2021 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Sales Consultant

Fiji's Finest Tours
11.2017 - 02.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Education

Diploma in Business Management

The University of The South Pacific
Lautoka Town, Fiji Islands.
01.2021

Caregiving Certificate

The University of The South Pacific
Lautoka Town, Fiji.
06.2016

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Hospitality service expertise
  • Safe Food Handling
  • Cash Handling
  • Handling Complaints
  • Menu Recommendations
  • Time Management
  • Product and service knowledge
  • Product Packaging
  • Order Picking
  • Warehouse Safety

Singing

I love singing. I sing in our Local church at Riverstone called Kingdom Citizen Centre, this is something I am driven and passionate about.

Languages

Fiji
Native or Bilingual

Additional Information

Reference

The University of the South Pacific( Mrs Motufaga Wise)- +679 8077584

Director of Fiji's Finest Tours( Mr. Dean White)- +64 220876176

Manager at The Chilli Tree Cafe, Fiji (Miss Laite Sauqaqa)- +679 8019667

Floor Manager at H&M Warehouse Marsden Park- +61 432157123

Timeline

Picker Packer

H&M Warehouse
02.2023 - 02.2024

Waitress

The Chilli Tree Cafe
01.2021 - 02.2022

Sales Consultant

Fiji's Finest Tours
11.2017 - 02.2020

Diploma in Business Management

The University of The South Pacific

Caregiving Certificate

The University of The South Pacific

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Marilyn Sinclair