Mari Mel Francisco
Notting Hill,VIC
Summary
Results-driven professional with 7+ years in customer service and data analysis. Improved transaction integrity with 99% accuracy in account management and enhanced operational efficiency by streamlining onboarding processes. Pursuing a Master's in ICT Research to leverage technical skills in driving future business solutions.
Overview
9
9
years of professional experience
Work History
Cleaner (Part Time)
BIC Consolidated/NAB
Docklands, Victoria
09.2025 - Current
- Executed cleaning services for floors, surfaces, restrooms, and waste disposal, ensuring a sanitary environment.
- Maintained cleanliness of assigned areas following safety and sanitation standards.
- Operated cleaning equipment effectively to ensure thorough surface sanitation.
- Managed waste disposal procedures to promote a safe and tidy environment.
Housekeeping (Part Time)
Matthew Flinders Hotel
Chadstone, Victoria
09.2025 - Current
- Monitored housekeeping duties, ensuring accurate room availability for efficient guest services.
- Performed light housekeeping tasks, contributing to cleanliness and comfort of guest accommodations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Boarding Specialist / Data Analyst II
Global Payments Process Centre, Inc.
Quezon City, Philippines
01.2021 - 08.2024
- Streamlined onboarding processes through cross-functional team coordination, resulting in faster integration of new merchants.
- Achieved 99% accuracy in managing merchant accounts, improving transaction integrity.
- Resolved billing discrepancies through thorough data analysis, boosting client satisfaction.
- Delivered projects on schedule while educating clients on payment compliance, ensuring adherence to regulatory standards.
- Monitored system performance to ensure optimal payment processing operations.
- Resolved technical issues impacting boarding workflows, maintaining seamless operational continuity.
- Supported system improvements and SLA recovery efforts to optimize service delivery.
- Created comprehensive documentation for best practices in transaction handling and tracking.
Office/Admin Staff (Accounting)
Fair N Square Inc.
Manila, Philippines
09.2020 - 05.2021
- Maintained accurate financial records through effective use of accounting software.
- Reviewed customer invoices for accuracy, ensuring timely payment processing.
- Prepared bank reconciliations to verify account balances and transactions.
- Managed accounts payable and receivable processes to maintain financial integrity.
- Assisted customers with product inquiries and service requests to ensure satisfaction.
- Resolved customer complaints swiftly, fostering loyalty and trust.
- Managed incoming calls and directed inquiries to relevant departments.
- Compiled documents, reports, and presentations for executive staff to support decision-making.
HR Services Assistant - Quality Analyst
Quaerito Qualitas, Inc.
Makati, Philippines
05.2017 - 09.2020
- Ensured accuracy and compliance through thorough background checks and detailed client reports, supporting informed decision-making.
- Delivered timely service through proactive escalation management, minimizing delays and improving client satisfaction.
- Enhanced collaboration by cultivating strong relationships with stakeholders.
Boosted efficiency by streamlining verification processes.
Education
M.D. - ICT Research
Melbourne Institute of Technology (MIT)
Melbourne, VIC06-2027
Bachelor of Science - Applied Physics with Computer Emphasis
EARIST
Manila, Philippines01-2017
Skills
- Cleaning techniques
- Inventory management
- Basic record keeping
- Task scheduling
- Equipment maintenance
- Cleaning procedures
- Time management
- Quality control
- Process improvement
- Attention to detail
- Independence
References
- Adheesha, +61 452 358 875, Supervisor, BIC/NAB
- Jodi Foster, +61 478 422 293, Supervisor, Matthew Flinders Hotel
Timeline
Cleaner (Part Time)
BIC Consolidated/NAB
09.2025 - Current
Housekeeping (Part Time)
Matthew Flinders Hotel
09.2025 - Current
Boarding Specialist / Data Analyst II
Global Payments Process Centre, Inc.
01.2021 - 08.2024
Office/Admin Staff (Accounting)
Fair N Square Inc.
09.2020 - 05.2021
HR Services Assistant - Quality Analyst
Quaerito Qualitas, Inc.
05.2017 - 09.2020
M.D. - ICT Research
Melbourne Institute of Technology (MIT)
Bachelor of Science - Applied Physics with Computer Emphasis
EARIST