Marina Assrael
Sydney Olympic Park,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Known within the company for being a high achiever, with a strong ability to persuade customers towards optimal sales through a high level of determination, a positive attitude, good communication skills, and a high level of administrative skills. Hardworking and reliable with strong ability in different tasks. Organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Repairs Coordinator/ Building Supervisor
Rizon Building
Homebush, NSW
10.2023 - 03.2024
- Assisted in responding to customer inquiries and complaints concerning repair services.
- Created and maintained a database of service requests, repairs, and customer information.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Monitored the progress of repair orders and provided status updates to customers.
- Provided technical support to technicians regarding complex issues.
- Researched solutions for recurring problems reported by customers.
- Reviewed invoices and purchase orders related to repairs and maintenance services.
- Ensured compliance with safety regulations during all repair operations.
- Facilitated communication between customers and service personnel regarding repair issues.
- Investigated claims involving defective parts or unsatisfactory service results.
Retail Assisstant/ Managment
Politix Menswear ( CRG)
Parramata/ Homebush
05.2019 - 12.2023
- Answering incoming calls, Responding to emails, Visual merchandising, Folding clothing away neatly, Steaming clothing, Extensive Customer Service, Maintaining a safe and healthy environment, Merchandinsing and following VM guidlines, Driving stores KPI’s and store budgets, Stock receiving, stock transfers and maintaining stock control.
Administrator
Winning Appliances
Crow’s Nest
08.2018 - 01.2019
- Greeting customers when approaching store, pointing them to the right direction
- Answering phone calls, responding to emails that are delegated through by head office
- Processing customer orders and payments
- Organizing weekly cooking demonstrations for customers who would like to know more about our appliances, and how they work
- Booking Enquires, Attend meetings/ Scheduling, Strong Communication & Customer Service Skills, Attend business gatherings to learn about new appliances coming into place.
Sales Representative
Group Marketing Service
Parramatta, NSW
02.2016 - 05.2018
- Resolved guest complaints promptly and professionally
- Promoting and presenting a range of products to the public
- Working alongside different employees – rotating daily
- Working in different suburbs to experience the diversity of customers
- Explaining the benefit of the product/promotion
- Developing skills to handle objections daily.
Teller/Customer Service Advisor
St George Bank
Sutherland
01.2019
- Accurately process deposits, withdrawals, and transfers
- Monitor bank vaults to ensure cash balances are correct
- Compose, type and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges
- Strong communication and customer service skills
- Prepare work schedules for staff
- Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit, or shipment to branch banks.
Client Service Adviser (Temp Role)
Murchisons - Accounting firm
- Client Relationship Management - Build and maintain strong relationships with clients by understanding their needs, addressing their concerns, and acting as their primary point of contact within the firm
- Financial Consulting - Provide financial advice and guidance to clients, helping them make informed decisions based on their financial goals and objectives
- Account Management - Oversee client accounts, ensuring accurate and timely processing of financial transactions
- Monitor client accounts to identify any discrepancies or issues and take appropriate actions to rectify them
- Tax Planning and Compliance - Assist clients with tax planning strategies to optimize their tax liabilities, identify potential deductions
- Prepare and review tax returns for individuals, businesses, and other entities
- Financial Reporting - Prepare and present financial reports for clients, including balance sheets and income statements
- Interpret financial data and provide insights to help clients understand their financial position and make informed decisions
- Problem Resolution - Proactively identify and resolve any issues or challenges faced by clients, such as accounting errors or financial discrepancies
- Collaborate with internal teams to find appropriate solutions and ensure client satisfaction
- Business Development - Contribute to the growth of the firm by identifying opportunities to expand client relationships, generate new business leads, and participate in business development activities, such as networking events and client presentations.
Education
High School Diploma -
WESTFIELDS SPORTS HIGH
Fairfield, NSW12-2012
Skills
- Superior customer service focus
- SAP (Program)
- MS Office proficient
- Bilingual in Arabic - Assyrian
- Strong work ethic
- Highly motivated
- Excellent communication skills
- Team player
- Negotiation skills
- Ability to work within a high-volume environment with set deadlines/timeframes
- Scheduling appointments
- Travel Arrangements
References
Available upon request
Timeline
Repairs Coordinator/ Building Supervisor
Rizon Building
10.2023 - 03.2024
Retail Assisstant/ Managment
Politix Menswear ( CRG)
05.2019 - 12.2023
Teller/Customer Service Advisor
St George Bank
01.2019
Administrator
Winning Appliances
08.2018 - 01.2019
Sales Representative
Group Marketing Service
02.2016 - 05.2018
Client Service Adviser (Temp Role)
Murchisons - Accounting firm
High School Diploma -
WESTFIELDS SPORTS HIGH
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