Overview
Work History
Education
Skills
Timeline
Generic

Marina Bates

Ramsgate,Australia

Overview

7
7
years of professional experience

Work History

Front of House

Phil’s Café
01.2012
  • Setting and arranging tables
  • Greeting customers and presenting them with menus and beverage lists
  • Taking orders and relaying them to kitchen and bar staff
  • Serving food and beverages
  • Opening bottles and pouring beverages
  • Clearing tables and returning dishes and cutlery to kitchen
  • Removing empty bottles and used glasses from tables, and refilling and replacing glasses
  • Collecting payments for sales and operating point of sales machines and cash registers

Front of House

Leo’s Pizzeria
01.2011
  • Directing early arrivals to the bar as they wait for their tables to become available
  • Ushering diners to their tables and providing them with menus
  • Accepting and informing the relevant staff about food and beverage requests
  • Transporting food orders from the kitchen to each pertinent table
  • Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request
  • Handle, sort, store and distribute food items
  • Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts
  • Clean food preparation equipment, floors and other kitchen tools or areas
  • Kitchen-hand

Hogs Breath Café
01.2010
  • Wash and clean utensils and dishes and make sure they are stored appropriately
  • Handle, sort, store and distribute food items
  • Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts
  • Clean food preparation equipment, floors and other kitchen tools or areas
  • Take restaurant reservations
  • Set tables with clean linen or place mats, cutlery, crockery and glasses
  • Welcome and seat customers and hand menus to them
  • Talk to guests about the menu and drinks and recommend combinations
  • Take customers' orders and pass them to kitchen staff or bar attendants
  • Serve food and drinks
  • Make up bills and present them to customers
  • Handle money or credit cards

Store Assistant

Aldi Foods
03.2024 - 03.2025
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Greeted customers entering store and offered assistance with requirements.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Operated POS system to process payments and provide receipts.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Answered questions about store policies and addressed customer concerns.

Sales Assistant

Betts Shoes
01.2024 - 12.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Traffic Controller

Direct Traffic Solutions
12.2023 - 04.2024
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Directed traffic to ensure safe navigation around construction areas.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Stood for Number hours with "Stop/Slow" paddle directing traffic.
  • Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
  • Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
  • Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
  • Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.

Lynch flower group
01.2022 - 01.2023
  • Planning, designing and arranging the supply, storage and arrangement of flowers, foliage and decorations
  • Production line
  • Data entry
  • RF scanning | stock taking
  • Cleaning duties

Ground Maintenance

Wellington Industries
01.2020 - 01.2022
  • Clean, stock and supply designated facility areas
  • Dusting, sweeping, vacuuming, mopping
  • Carry out deep cleaning and detailed cleaning tasks
  • Notify management of deficiencies or repairs required
  • Stock and maintain supply rooms

Trainee Administrative Officer

Sydney Local Health District
01.2018 - 01.2020
  • First point of contact with customer inquiries/problems/complaints face to face and over the phone
  • Handling inbound and outbound phone calls
  • Booking quotes and confirming appointments
  • Filing, emailing customers/workers with updates, maintain cleanliness in the office
  • Taking eftpos payments manually over the phone and cash/eftpos in person
  • Paying bills and making payments via internet and over the phone
  • Conducting outpatient care plans
  • Medicare handling
  • Order office supplies
  • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Education

Certificate II - Skills for Work and Vocational Pathways

01.2021

Safe Work WHS General Construction Induction Training Card - undefined

01.2021

Certificate I - Skills for Vocational Pathways

01.2021

Certificate III - Cleaning Operations

01.2020

Skills

  • High level of customer service experience both in person and over the phone
  • Able to work as part of a team as well as independently
  • Able to prioritise and manage time
  • Good communication skills both written and verbal
  • Confident and experience with staff supervision and training
  • Ability to work well under pressure
  • Well presented at all times
  • Reliable and hard working

Timeline

Store Assistant

Aldi Foods
03.2024 - 03.2025

Sales Assistant

Betts Shoes
01.2024 - 12.2024

Traffic Controller

Direct Traffic Solutions
12.2023 - 04.2024

Lynch flower group
01.2022 - 01.2023

Ground Maintenance

Wellington Industries
01.2020 - 01.2022

Trainee Administrative Officer

Sydney Local Health District
01.2018 - 01.2020

Front of House

Phil’s Café
01.2012

Front of House

Leo’s Pizzeria
01.2011

Hogs Breath Café
01.2010

Certificate II - Skills for Work and Vocational Pathways

Safe Work WHS General Construction Induction Training Card - undefined

Certificate I - Skills for Vocational Pathways

Certificate III - Cleaning Operations

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Marina Bates