Marina Bates
Kirrawee,NSW
Summary
Attentive professional skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable.
Resourceful Store Assistant known for high productivity and efficient completion of tasks. Possess key skills in inventory management, customer service, and POS systems operation. Excel in communication, teamwork, and adaptability, ensuring smooth store operations and positive customer experiences.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
8084
8084
years of post-secondary education
Work History
Store Assistant
Aldi Foods
03.2024 - 03.2025
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Operated POS system to process payments and provide receipts.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Answered questions about store policies and addressed customer concerns.
Sales Assistant
Betts Shoes
01.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Traffic Controller
Direct Traffic Solutions
12.2023 - 04.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Directed traffic to ensure safe navigation around construction areas.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
- Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
- Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
Lynch flower group
01.2022 - 01.2023
- Planning, designing and arranging the supply, storage and arrangement of flowers, foliage and decorations
- Production line
- Data entry
- RF scanning | stock taking
- Cleaning duties
Ground Maintenance
Wellington Industries
01.2020 - 01.2022
- Clean, stock and supply designated facility areas
- Dusting, sweeping, vacuuming, mopping
- Carry out deep cleaning and detailed cleaning tasks
- Notify management of deficiencies or repairs required
- Stock and maintain supply rooms
Trainee Administrative Officer
Sydney Local Health District
01.2018 - 01.2020
- First point of contact with customer inquiries/problems/complaints face to face and over the phone
- Handling inbound and outbound phone calls
- Booking quotes and confirming appointments
- Filing, emailing customers/workers with updates, maintain cleanliness in the office
- Taking eftpos payments manually over the phone and cash/eftpos in person
- Paying bills and making payments via internet and over the phone
- Conducting outpatient care plans
- Medicare handling
- Order office supplies
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Front of House
Phil’s Café
01.2012
- Setting and arranging tables
- Greeting customers and presenting them with menus and beverage lists
- Taking orders and relaying them to kitchen and bar staff
- Serving food and beverages
- Opening bottles and pouring beverages
- Clearing tables and returning dishes and cutlery to kitchen
- Removing empty bottles and used glasses from tables, and refilling and replacing glasses
- Collecting payments for sales and operating point of sales machines and cash registers
Front of House
Leo’s Pizzeria
01.2011
- Directing early arrivals to the bar as they wait for their tables to become available
- Ushering diners to their tables and providing them with menus
- Accepting and informing the relevant staff about food and beverage requests
- Transporting food orders from the kitchen to each pertinent table
- Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request
- Handle, sort, store and distribute food items
- Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts
- Clean food preparation equipment, floors and other kitchen tools or areas
- Kitchen-hand
Hogs Breath Café
01.2010
- Wash and clean utensils and dishes and make sure they are stored appropriately
- Handle, sort, store and distribute food items
- Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts
- Clean food preparation equipment, floors and other kitchen tools or areas
- Take restaurant reservations
- Set tables with clean linen or place mats, cutlery, crockery and glasses
- Welcome and seat customers and hand menus to them
- Talk to guests about the menu and drinks and recommend combinations
- Take customers' orders and pass them to kitchen staff or bar attendants
- Serve food and drinks
- Make up bills and present them to customers
- Handle money or credit cards
Education
Certificate II - Skills for Work and Vocational Pathways
Safe Work WHS General Construction Induction Training Card -
Certificate I - Skills for Vocational Pathways
Certificate III - Cleaning Operations
Skills
- High level of customer service experience both in person and over the phone
- Able to work as part of a team as well as independently
- Able to prioritise and manage time
- Good communication skills both written and verbal
- Confident and experience with staff supervision and training
- Ability to work well under pressure
- Well presented at all times
- Reliable and hard working
References
Available upon request
Timeline
Store Assistant
Aldi Foods
03.2024 - 03.2025
Sales Assistant
Betts Shoes
01.2024 - 12.2024
Traffic Controller
Direct Traffic Solutions
12.2023 - 04.2024
Lynch flower group
01.2022 - 01.2023
Ground Maintenance
Wellington Industries
01.2020 - 01.2022
Trainee Administrative Officer
Sydney Local Health District
01.2018 - 01.2020
Front of House
Phil’s Café
01.2012
Front of House
Leo’s Pizzeria
01.2011
Hogs Breath Café
01.2010