Marina Boeckel
Summary
Resourceful and detail-oriented administrative and operations professional with 8+ years of experience across customer service, team coordination, sales leadership, and tender processes. Strong background in supporting fast-paced environments. Proven ability to manage bookings, optimise workflows, and liaise with diverse stakeholders.
Overview
12
12
years of professional experience
Work History
Call Centre Operator
Braza Churrascaria
Sydney, NSW
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Maintain client database, monitored daily reservation schedules, and assisted with operational reporting.
Traffic Control Supervisor
Site Group Traffic Management
Sydney, NSW
01.2023 - 02.2025
- Supported onsite traffic operations.
- Collaborated with site teams to ensure safe and regulated traffic flow around work zones.
- Gained familiarity with safety protocols and project logistics.
Sales Manager
Elite Supplements
Sydney, NSW
12.2020 - 01.2023
- Supervised daily store operations, managed staff, and maintained inventory control.
- Achieved store KPIs within the first month through strategic planning and effective team leadership.
- Designed staff rosters, conducted onboarding and training, and resolved operational challenges.
- Prepared sales and financial reports.
Hospitality Professional
Braza Churrascaria
Sydney, NSW
09.2016 - 11.2020
- Delivered outstanding customer service in fast-paced hospitality settings.
- Served as waitress and hostess, ensuring smooth service and positive guest experiences.
- Handled POS transactions and seating management and supported private functions.
Administrative Assistant
Medicalmed Ltd.
Brazil
01.2013 - 04.2016
- Managed the hospital equipment tender process, preparing and submitting bids for public healthcare contracts.
- Maintained client and supplier relationships, ensuring timely deliveries and contract compliance.
- Handled daily administrative duties, including order tracking, documentation, and report preparation for executives.
Education
MBA - Business Administration
Kaplan Business School
Sydney, NSW10-2025
Advanced Diploma - Leadership And Management
Vocational Studies
Sydney, NSW12-2021
Postgraduated Degree - Sport Nutrition
Cruzeiro Do Sul
São Paulo, Brazil08-2016
Bachelor of Science - Nutrition Sciences
Pontifical Catholic University of RS - PUCRS
Porto Alegre, Brazil01-2013
Skills
- Analytical Problem-Solving
- Client Relations Management
- Administrative Support
- Report Writing & Inventory Management
- Microsoft Office Suite
Languages
English
Portuguese
Timeline
Call Centre Operator
Braza Churrascaria
02.2025 - Current
Traffic Control Supervisor
Site Group Traffic Management
01.2023 - 02.2025
Sales Manager
Elite Supplements
12.2020 - 01.2023
Hospitality Professional
Braza Churrascaria
09.2016 - 11.2020
Administrative Assistant
Medicalmed Ltd.
01.2013 - 04.2016
MBA - Business Administration
Kaplan Business School
Advanced Diploma - Leadership And Management
Vocational Studies
Postgraduated Degree - Sport Nutrition
Cruzeiro Do Sul
Bachelor of Science - Nutrition Sciences
Pontifical Catholic University of RS - PUCRS