Marina Boeckel
Summary
Resourceful and detail-oriented administrative and operations professional with 8+ years of experience across customer service, team coordination, sales leadership, and tender processes. Strong background in supporting fast-paced environments. Proven ability to manage bookings, optimise workflows, and liaise with diverse stakeholders.
Overview
12
12
years of professional experience
Work History
Call Centre Operator
Braza Churrascaria
2025.02 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Maintain client database, monitored daily reservation schedules, and assisted with operational reporting.
Traffic Control Supervisor
Site Group Traffic Management
2023.01 - 2025.02
- Supported onsite traffic operations.
- Collaborated with site teams to ensure safe and regulated traffic flow around work zones.
- Gained familiarity with safety protocols and project logistics.
Sales Manager
Elite Supplements
2020.12 - 2023.01
- Supervised daily store operations, managed staff, and maintained inventory control.
- Achieved store KPIs within the first month through strategic planning and effective team leadership.
- Designed staff rosters, conducted onboarding and training, and resolved operational challenges.
- Prepared sales and financial reports.
Hospitality Professional
Braza Churrascaria
2016.09 - 2020.11
- Delivered outstanding customer service in fast-paced hospitality settings.
- Served as waitress and hostess, ensuring smooth service and positive guest experiences.
- Handled POS transactions and seating management and supported private functions.
Administrative Assistant
Medicalmed Ltd.
2013.01 - 2016.04
- Managed the hospital equipment tender process, preparing and submitting bids for public healthcare contracts.
- Maintained client and supplier relationships, ensuring timely deliveries and contract compliance.
- Handled daily administrative duties, including order tracking, documentation, and report preparation for executives.
Education
MBA - Business Administration
Kaplan Business School
Sydney, NSW2025-10
Advanced Diploma - Leadership And Management
Vocational Studies
Sydney, NSW2021-12
Postgraduated Degree - Sport Nutrition
Cruzeiro Do Sul
São Paulo, Brazil2016-08
Bachelor of Science - Nutrition Sciences
Pontifical Catholic University of RS - PUCRS
Porto Alegre, Brazil2013-01
Skills
- Analytical Problem-Solving
- Client Relations Management
- Administrative Support
- Report Writing & Inventory Management
- Microsoft Office Suite
Languages
English
Portuguese
Timeline
Call Centre Operator
Braza Churrascaria
2025.02 - Current
Traffic Control Supervisor
Site Group Traffic Management
2023.01 - 2025.02
Sales Manager
Elite Supplements
2020.12 - 2023.01
Hospitality Professional
Braza Churrascaria
2016.09 - 2020.11
Administrative Assistant
Medicalmed Ltd.
2013.01 - 2016.04
MBA - Business Administration
Kaplan Business School
Advanced Diploma - Leadership And Management
Vocational Studies
Postgraduated Degree - Sport Nutrition
Cruzeiro Do Sul
Bachelor of Science - Nutrition Sciences
Pontifical Catholic University of RS - PUCRS