Marina Cooper
MITCHELTON,QLD
Summary
A dependable and quick-learning team player with effective communication and organization skills. With pride, I deliver a five star customer experience delivered with a personal touch, reliability and integrity, I expertly complete assigned tasks with a focus on quality. My collaboration and team playing skills allow me to enjoy a great working relationship with my employers and colleagues. I am effective under pressure and consistently achieve a positive outcome.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Personal Assistant
Dr Bruce Hammonds FANZCA FCICM
10.2023 - Current
- Maintain appropriate filing of personal and professional documentation.
- Oversee personal and professional calendars and coordinated appointments for future events.
- Manage travel arrangements including flights, accommodation and itineraries for smooth business trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support doctor and boost productivity.
- Display absolute discretion at handling confidential information.
- Aid doctor in personal tasks such as scheduling appointments or running errands when needed.
Certified Pilates Instructor
Various Studios
10.2023 - Current
- Collaborate with other instructors to develop engaging group classes that catered to various skillsets.
- Spearhead marketing initiatives resulting in increased awareness of the studio within the community, leading to an influx of new clientele.
- Provide exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Assist clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Maintain a clean, safe, and inviting studio space, ensuring optimal conditions for client comfort and satisfaction.
- Continuously update professional knowledge through workshops, and online courses to stay current on best practices in Pilates instruction.
- Track member attendance and participation for recordkeeping purposes.
- Built a loyal clientele base with excellent communication skills and genuine rapport-building techniques.
National Travel Manager
Corrs Chambers Westgarth
04.2022 - 10.2023
- Streamlined booking processes for increased efficiency, implementing a user-friendly reservation system.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
Executive Assistant
Gardner Vaughan Group
04.2021 - 04.2022
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated monthly meetings.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Updated and maintained confidential databases and records.
- Wrote reports, executive summaries and newsletters.
VIP Travel Manager
"The Club", Virgin Australia
01.2012 - 04.2021
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Collaborated with sponsors to organise VIP events.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel requirements.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Travel Consultant
Qantas Airways
02.1997 - 03.2009
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Completed accurate reservations for business travelers at point of sale.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
Diploma Travel And Tourism -
Queensland Commercial College
BrisbanePilates For Pregancy - Health And Fitness
Studio Pilates
Brisbane, QLD01.2024
Matwork Certificate - Health And Fitness
Studio Pilates
Brisbane, QLD12.2023
Reformer Pilates Instructor Training - Health And Fitness
OneFamily
Brisbane, QLD10.2023
Bachelor of Arts - Modern Asian Studies
Griffith University
Brisbane, QLD12.1992
Skills
- Time Management
- Customer Service
- Strong Work Ethic
- VIP Travel Coordination
- Discretion and Confidentiality
- Resourceful
- Dedicated Team Player
- Professional and mature
Certification
Mental Health Awareness, Black Dog Institute
Project Management Essentials
Mindfulness for Executive Assistants
Australian Consumer Law Compliance
Human Services, Special Assistance Training
Handling Difficult Service Situations
Languages
Japanese
Limited Working
German
Elementary
Timeline
Personal Assistant
Dr Bruce Hammonds FANZCA FCICM
10.2023 - Current
Certified Pilates Instructor
Various Studios
10.2023 - Current
National Travel Manager
Corrs Chambers Westgarth
04.2022 - 10.2023
Executive Assistant
Gardner Vaughan Group
04.2021 - 04.2022
VIP Travel Manager
"The Club", Virgin Australia
01.2012 - 04.2021
Travel Consultant
Qantas Airways
02.1997 - 03.2009
Diploma Travel And Tourism -
Queensland Commercial College
Pilates For Pregancy - Health And Fitness
Studio Pilates
Matwork Certificate - Health And Fitness
Studio Pilates
Reformer Pilates Instructor Training - Health And Fitness
OneFamily
Bachelor of Arts - Modern Asian Studies
Griffith University
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