Marina Harrison
Pimpama
Summary
Experienced in customer service with a record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2018
2018
years of professional experience
Work History
Barista
Rockpool Cafe
2017 - 2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organised workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Youth Mentor Team Leader
Mid Coast Support Services
2022 - 2024
- Developed customised mentorship plans tailored to the individual needs of each mentee, ensuring optimal results in personal growth and development.
- Organised workshops on topics such as leadership skills, goal-setting, time management, and problem-solving techniques for improved life outcomes for participating youth.
- Built trust with parents and guardians through open communication channels, enhancing their involvement in the mentorship process.
- Enhanced youth development by implementing engaging and relevant mentoring programs.
Waitress
El Matador Tapas Restaurant Forster
01.2017 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Competent use of point of sale and eftpos machines
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Dasher’s Forster
01.2015 - 01.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Diploma - Family And Community Services
TAFE NSW
NSW01-2024
Year 12 -
Great Lakes College Senior Campus
Tuncurry, NSW01-2014
Skills
- Effective communication skills
- POS system operation
- Quick learner – able to work unsupervised
- Well-developed team skills
- Punctual & reliable
- Honest & Hardworking
- Time management
- Friendly and outgoing
Timeline
Waitress
El Matador Tapas Restaurant Forster
01.2017 - 01.2018
Waitress
Dasher’s Forster
01.2015 - 01.2016
Barista
Rockpool Cafe
2017 - 2025
Youth Mentor Team Leader
Mid Coast Support Services
2022 - 2024
Diploma - Family And Community Services
TAFE NSW
Year 12 -
Great Lakes College Senior Campus
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