Marina Ivancic
ACT
Summary
I am a highly motivated professional with 20+ years of experience at the University of Canberra. I have a deep understanding of the institution's operations, having worked in various departments and functions. Building strong relationships with colleagues and fostering a broad network across the university are among my strengths. I possess exceptional organisational skills and excel at resolving complex issues within the university environment. My excellent communication skills enable me to effectively convey information and ideas to diverse audiences. I have extensive experience in Academic Integrity matters. I am dedicated to the University's purpose and values and am committed to advancing my career here.
Overview
22
22
years of professional experience
Work History
Academic Quality Coordinator
Faculty Of Business Government And Law
07.2013 - Current
- Demonstrates ability to interpret and effectively communicate policies.
- Provides expert advice on Academic Integrity matters to Academics and Professional Staff.
- Administers all Academic Integrity matters for the Faculty ensuring compliance with University Policy and Procedures.
- Identifies emerging trends in Academic Integrity matters and incorporates them into procedures for continuous improvement.
- Regularly updates procedures to enhance processes and outcomes.
- Provides clear instructions and guidance to Prescribed Authorities, Academics, and professional staff regarding University Policies, procedures, and deadlines.
- Serves as administrator for the Associate Dean of Curriculum and Students and Associate Dean of Education.
- Acts as Executive Assistant to the Faculty Dean as needed.
- Takes responsibility for Canvas Publishing for 150+ sites each year during teaching terms.
- Serves as the primary point of contact for the Associate Dean of Education and Associate Dean of Curriculum and Students' mailbox, as well as student matters.
- Acts as the Secretariat for all Faculty Assessment Boards across teaching periods.
- Acts as the Secretariat for the Faculty Education Committee.
- Establishes and nurtures strong relationships across the University, demonstrating excellent interpersonal skills.
- Works effectively both independently and collaboratively in a team environment.
- Manages time efficiently to meet all deadlines.
- Demonstrates respectful, friendly, and helpful attitude in all interactions.
- Adapts quickly and efficiently to new concepts and is proficient in learning new skills.
Administrative Officer
Faculty Of Law/Business Government And Law
04.2003 - 07.2013
- Served as a client service officer for external clients and students.
- Maintained regular updates on University Policy and Procedures to ensure informed and accurate updating of processes.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Provided advice to academics and students on university policy and processes.
- Acted as sole administrative support for academics and all faculty administrative functions, including results processing, student services, and external client bookings.
- Acted as personal assistant to the Associate Dean of Education and Associate Dean of Research.
- Served as Executive Assistant to the Dean when required.
- Provided secretariat support.
- Coordinated faculty functions, including open day, Justice Michael Kirby seminar, Commencement drinks, student award ceremonies, and staff functions.
- Supervised and guided new employees and students, promptly responding to questions to improve their understanding of job responsibilities.
- Oversaw office inventory for stationary and client bookings.
- Managed Moodle sites for sessional and permanent staff.
- Administered Academic Integrity correspondence and maintain files.
- Managed files and records for students in compliance with university policy.
- Managed website and CRM (Customer Relationship Management) system.
- Managed marketing materials.
- Served as the First Aid Officer.
- Acted as the OH&S representative.
- Scheduled office meetings and client appointments for staff members.
- Received and sorted incoming mail and packages, and distributed them to correct recipients.
- Drafted correspondence and other documents for colleagues as required.
Client Service Officer
Student Administration
01.2001 - 04.2003
- Provided knowledgeable service and support to students, academics, future students face to face and over the telephone.
- Conducted training sessions for front office enquiry counter staff.
- Processed, administered, and monitored the application process, student enrolment and progress, file management, record keeping, and correspondence.
- Investigated and resolved problems associated with applications, admissions, student enrolment, and progress in a timely and professional manner.
- Provided information to past, present, and future students, academic and divisional staff, university management, other universities, University Admissions Centre (Sydney), and other clients, while keeping in mind office policies, procedures, and deadlines.
- Adhered to university policies, procedures, and deadlines, as well as governmental requirements and deadlines.
Education
Mandatory Training LGBTIQA
University Of Canberra 2022
Mandatory Training Diversity Age
University Of Canberra 2022
Mandatory Training Core Inclusion
University Of Canberra 2022
Mandatory Training Diversity Disability
University Of Canberra 2022
Certificate of Communicating With Confidence
Linked IN 2022
Delivery Tips For Speaking in Public
Linked IN 2022
Communicating With Empathy
Linked IN 2022
Emotional Intelligence Training
Professional Development Training
2022
Intersectionality Walk For Managers
University Of Canberra Professional Development 2022
Cultural Awareness Training
Corporate Culcha
Aboriginal And Torres Strait Islander2021
Advanced Certificate in Office Administration -
Illawarra Institute of Technology
Moruya, NSW12.1995
Skills
- Dedicated worker with strong work ethic
- Continuous learning mindset
- Ability to interpret and communicate policy
- Proficient at using University of Canberra programs: Callista, TRIM, GradeLink, Canvas and MS Office
- Excellent client service skills
- Excellent at relationship building and team work
- 20 years Higher Education Administrative experience
Timeline
Academic Quality Coordinator
Faculty Of Business Government And Law
07.2013 - Current
Administrative Officer
Faculty Of Law/Business Government And Law
04.2003 - 07.2013
Client Service Officer
Student Administration
01.2001 - 04.2003
Mandatory Training LGBTIQA
Mandatory Training Diversity Age
Mandatory Training Core Inclusion
Mandatory Training Diversity Disability
Certificate of Communicating With Confidence
Delivery Tips For Speaking in Public
Communicating With Empathy
Emotional Intelligence Training
Professional Development Training
Intersectionality Walk For Managers
Cultural Awareness Training
Corporate Culcha
Advanced Certificate in Office Administration -
Illawarra Institute of Technology
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