Summary
Overview
Work History
Certification
References
Timeline
Generic

Marina Jade Caruana-Blackett

5 Gott Street, Koongal QLD 4701,Australia

Summary

With over 8 years of experience in real estate as a Property Manager and more than 10 years in customer service, I bring a strong background in administration, retail, and management. My expertise lies in delivering exceptional customer service, meeting sales targets, and creating engaging merchandising strategies.I thrive in client-facing roles, with strong interpersonal skills that allow me to build lasting relationships. My written and verbal communication abilities, along with my leadership and team-building skills, make me a valuable asset to any team. I am highly motivated, enthusiastic, and committed to professional growth.I am currently seeking a long-term opportunity where I can leverage my skills and experience in a new and challenging role. Thank you for your time and consideration—I look forward to the opportunity to discuss how I can contribute to your company.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Assistant

4wd Supa Centre
11.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Property Manager

Design Real Estate
09.2021 - 11.2024
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.

Property Manager

Mr. Real Estate
01.2021 - 10.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.

Sales Assistant/ Team Leader Fill-in

Godfrey's
01.2013 - 07.2016
  • Maintained high standards in client interactions.
  • Meeting weekly/monthly targets
  • Merchandising
  • Banking
  • Repairs
  • Receive and accept stock
  • In store product demonstrations
  • Process sales and complete transactions
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Organized in-store promotions to increase awareness of new product lines.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.

Sales / Delivery Driver

Repco Auto Parts
02.2011 - 05.2012
  • Deliver high customer service
  • Meeting weekly/monthly targets
  • Merchandising
  • Banking
  • Repairs to products
  • Receive and accept stock
  • In store product demonstrations
  • Process sales and complete transactions
  • Deliveries to businesses

Receptionist/ Businesses Administration Cert III

QLD Rugby League
01.2010 - 12.2010
  • Greeted and assisted visitors professionally.
  • MYOB
  • Accounts payable & receivable
  • Mail merge
  • Computer literacy
  • Reconciliation
  • Registering players / contracts
  • All Microsoft documents
  • Answering phones

Certification

- Real Estate sales person / property Manager liscense

- Business administration Cert III

- Retail Cert III

References

Renae Laws – 0431 321 502

Rebecca Lynch – 0400 012 354

Timeline

Sales Assistant

4wd Supa Centre
11.2024 - Current

Property Manager

Design Real Estate
09.2021 - 11.2024

Property Manager

Mr. Real Estate
01.2021 - 10.2021

Sales Assistant/ Team Leader Fill-in

Godfrey's
01.2013 - 07.2016

Sales / Delivery Driver

Repco Auto Parts
02.2011 - 05.2012

Receptionist/ Businesses Administration Cert III

QLD Rugby League
01.2010 - 12.2010

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Marina Jade Caruana-Blackett