Marina Karabinas
Melbourne,VIC,
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks, with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Gunn & Co Estate Agents
04.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted thorough market research to support strategic rental pricing decisions that maximised occupancy rates while maintaining profitability goals.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
Hospitality Worker
Mez Mez Cafe
08.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude and promptly addressing concerns.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
Bachelor of Business And Bachelor of Arts - Sociology And Marketing
Monash University
Melbourne, VIC11.2023
Primary And Secondary Education -
St Michaels Grammar School
St Kilda, VIC11.2019
Skills
- Multitasking and Time Management
- High Digital Literacy
- Interpersonal Skills and Emotional Intelligence
- Attention to Detail
- Critical Thinking Skills
- Data Entry
- Invoice Processing
- Office Administration
- Database Management
- Ambition and Empathy
References
Tanya Gunn
Boss at Gunn and Co Estate Agents
0407 377 443
Yvonne Varsamakis
Boss from Mez Mez Cafe and Current Co-worker
0438 410 899
Timeline
Administrative Assistant
Gunn & Co Estate Agents
04.2021 - Current
Hospitality Worker
Mez Mez Cafe
08.2018 - 03.2019
Bachelor of Business And Bachelor of Arts - Sociology And Marketing
Monash University
Primary And Secondary Education -
St Michaels Grammar School
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