Marina lonergan
Canton Beach ,NSW
Summary
Compassionate and dedicated Support Worker with extensive experience at Compassionate Care, enhancing client independence through tailored daily living support and effective medication administration. Skilled in active listening and conflict resolution, I foster positive relationships and ensure holistic care, consistently improving client satisfaction and well-being.
Overview
4
4
years of professional experience
Work History
Support Worker
Compassionate Care
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Independent Living Support Worker
Coast Wide Community Care
02.2021 - 11.2024
- Answered call lights and supported patient comfort and safety
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Promoted independence among residents through tailored support and guidance on self-care activities.
- Managed medication administration for residents following physician instructions and maintaining accurate records of all medications given.
- Enhanced residents'' quality of life by providing them with assistance in daily living tasks.
- Collaborated with interdisciplinary teams to provide comprehensive care for residents, addressing physical, mental, and emotional needs.
- Maintained detailed documentation of resident interactions, observations, and progress toward goals outlined in their care plans.
- Provided emotional support and companionship to residents, fostering positive relationships and trust.
- Performed housekeeping duties as necessary to create a clean, organized living space conducive to independent living.
- Assisted residents with personal care needs, such as bathing, dressing, and grooming to maintain hygiene and dignity.
- Demonstrated respect for diverse cultural backgrounds while providing compassionate care that met the unique needs of each resident.
- Assist clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provide assistance in completing daily tasks, reducing daily burden on family members.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ensure policies and safety standards are upheld
Education
Associate of Arts - Childcare
University of Newcastle
Newcastle, NSW01-2000
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Conflict resolution
- Troubleshooting
- Empathy and patience
- Medication administration
- Documentation and reporting
- First aid and CPR
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
Accomplishments
- Collaborated with team of 12 in the opening of a SIL home with 3 clients
- I Have experience n behavior management
- I have worked closely with dementia clients and feel I have a good understanding
- I'm very good at establishing routines.
- I pride myself on being honest , compassionate and reliable
Timeline
Support Worker
Compassionate Care
11.2024 - Current
Independent Living Support Worker
Coast Wide Community Care
02.2021 - 11.2024
Associate of Arts - Childcare
University of Newcastle
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