Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Marina Lypiridis

Mulgrave,VIC

Summary

I honed my skills in staff management and customer service at Woolworths Group, enhancing team efficiency and customer satisfaction. My strategic planning and problem-solving abilities led to significant improvements, showcasing my commitment to excellence and ability to motivate employees for optimal performance.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

12
12
years of professional experience

Work History

Supervisor and Assistant Manager

Woolworths Group
06.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained accurate cash handling skills, making sure registers were correct during closing shifts.
  • Risk minimization skills, for safety of customers and staff.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Barista and Cashier

Barista on the Move
01.2013 - 07.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Malvern Football Club Canteen
04.2017 - 08.2022
  • Performed cash, card, and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.

Barista

McDonald's Restaurant
03.2021 - 05.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

High School Diploma -

Sacred Heart Girls' College Oakleigh
Melbourne, VIC
11-2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Strategic planning
  • Conflict resolution
  • Safety protocols
  • Risk management
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Time management
  • Organizational skills
  • Professionalism

Languages

Greek
Native or Bilingual

Interests

Acting, Screenwriting, Scriptwriting, filmmaking, Makeup & Beauty, Skincare

Timeline

Supervisor and Assistant Manager

Woolworths Group
06.2022 - Current

Barista

McDonald's Restaurant
03.2021 - 05.2022

Cashier

Malvern Football Club Canteen
04.2017 - 08.2022

Barista and Cashier

Barista on the Move
01.2013 - 07.2023

High School Diploma -

Sacred Heart Girls' College Oakleigh

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Marina Lypiridis