Marina McMahon
Aireys Inlet,VIC
Summary
Energetic Property Manager with extensive experience in Property management /Admin/Customer Service support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with colleagues.
Overview
6
6
years of professional experience
Work History
Property Manager
Great Ocean Properties
Anglesea , Vic
02.2024 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Holiday Rentals
Great Ocean Retreats
Aireys Inlet , Vic
06.2023 - 02.2024
- Responded quickly to customer questions and resolved issues using appropriate protocol.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Advised clients on travel documentation and procurement options, minimizing travel stresses.
- Delivered top quality customer service, growing loyal client base.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Performed real estate market research for industry trends to perform local competitive analysis
Holiday Team Leader
Great Ocean Road Holidays
Lorne, VIC
10.2022 - 06.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed and maintained relationships with brokers and landlords in key markets.
- Monitored and reported on potential properties across multiple markets.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Executive Administrator
Great Ocean Road Health
Lorne, VIC
04.2020 - 10.2022
- Maintained work safety and followed established operating procedures and practices.
- Established and maintained effective communication between business units and senior management.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Holiday Rentals
Great Ocean Road Real Estate
Lorne, Vic
10.2018 - 04.2020
- Responded quickly to customer questions and resolved issues using appropriate protocol.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Advised clients on travel documentation and procurement options, minimizing travel stresses.
- Delivered top quality customer service, growing loyal client base.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Performed real estate market research for industry trends to perform local competitive analysis.
Education
PM Bootcamp Online - Real Estate Development
Hayley Mitchell
08-2024
Certificate IV in Real Estate Practice - Real Estate
Linklearn
Vic 05-2024
Cert 2 Event Management -
William Angliss Tafe
Melbourne 10.2009
High School Diploma -
Lorne P-12 Collage
Lorne 12.2005
Skills
- Property Management
- Administrative Support
- Verbal and Written Communication
- Customer Service
- Reliable and Responsible
- Time Management
- Relationship building and rapport
- Property Inspections
- Tenant relations
- Property Maintenance
Refrences
- Marty Maher - Great Ocean Properties
0419 505 279
- Liz Currie - Great Ocean Road Real Estate
0437 213 229
- Emily Greenfield (personal reference)
0400 592 425
Timeline
Property Manager
Great Ocean Properties
02.2024 - Current
Holiday Rentals
Great Ocean Retreats
06.2023 - 02.2024
Holiday Team Leader
Great Ocean Road Holidays
10.2022 - 06.2023
Executive Administrator
Great Ocean Road Health
04.2020 - 10.2022
Holiday Rentals
Great Ocean Road Real Estate
10.2018 - 04.2020
PM Bootcamp Online - Real Estate Development
Hayley Mitchell
Certificate IV in Real Estate Practice - Real Estate
Linklearn
Cert 2 Event Management -
William Angliss Tafe
High School Diploma -
Lorne P-12 Collage
Similar Profiles
Kate FrankensteinKate Frankenstein
Customer Service Representative at Great Ocean Condos and HomesCustomer Service Representative at Great Ocean Condos and Homes
Madelyn GreenMadelyn Green
House Manager at Great Ocean StaysHouse Manager at Great Ocean Stays
Shauna FroelichShauna Froelich
Area Sales Manager at Ocean Properties Hotels ResortsArea Sales Manager at Ocean Properties Hotels Resorts