Marina McMahon
Aireys Inlet,Australia
Summary
Energetic Property Manager with extensive experience in Property management /Admin/Customer Service support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with colleagues.
Overview
7
7
years of professional experience
8066
8066
years of post-secondary education
Work History
Senior Property Manager
Eliza Gold Property
Torquay, Vic
07.2025 - Current
- Managed daily operations of residential and commercial properties.
- Supervised maintenance staff to ensure property upkeep and tenant satisfaction.
- Coordinated lease agreements and tenant communications for effective management.
- Developed budgets and controlled expenses for property management activities.
- Implemented marketing strategies to attract new tenants and retain existing ones.
- Conducted property inspections to ensure compliance with safety regulations.
- Trained junior staff on best practices in property management procedures.
- Resolved tenant complaints in a timely manner.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Advertised vacancies via online listings, newspaper ads.
- Contracted with tenants by negotiating leases and collecting security deposits.
Property Manager
Smyth Real Estate
Lorne, Vic
10.2024 - 07.2025
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Facilitated tenant paperwork processing and verification.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Property Manager
Great Ocean Properties
Anglesea, Vic
02.2024 - 10.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Holiday Rentals
Great Ocean Retreats
Aireys Inlet, Vic
06.2023 - 02.2024
- Responded quickly to customer questions and resolved issues using appropriate protocol.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Advised clients on travel documentation and procurement options, minimizing travel stresses.
- Delivered top quality customer service, growing loyal client base.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Performed real estate market research for industry trends to perform local competitive analysis.
Holiday Team Leader
Great Ocean Road Holidays
Lorne, VIC
10.2022 - 06.2023
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed and maintained relationships with brokers and landlords in key markets.
- Monitored and reported on potential properties across multiple markets.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Executive Administrator
Great Ocean Road Health
Lorne, VIC
04.2020 - 10.2022
- Maintained work safety and followed established operating procedures and practices.
- Established and maintained effective communication between business units and senior management.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Holiday Rentals
Great Ocean Road Real Estate
Lorne, Vic
10.2018 - 04.2020
- Responded quickly to customer questions and resolved issues using appropriate protocol.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Advised clients on travel documentation and procurement options, minimizing travel stresses.
- Delivered top quality customer service, growing loyal client base.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Performed real estate market research for industry trends to perform local competitive analysis.
Education
PM Bootcamp Online - Real Estate Development
Hayley Mitchell
Certificate IV - Real Estate Practice
Linklearn
VicCert 2 - Event Management
William Angliss Tafe Melbourne
MelbourneHigh School Diploma -
Lorne P-12 Collage
LorneSkills
- Property Management
- Administrative Support
- Verbal and Written Communication
- Customer Service
- Reliable and Responsible
- Time Management
- Relationship building and rapport
- Property Inspections
- Tenant relations
- Property Maintenance
References
- Marty Maher, Great Ocean Properties, 0419 505 279
- Liz Currie, Great Ocean Road Real Estate, 0437 213 229
- Emily Greenfield, personal reference, 0400 592 425
Timeline
Senior Property Manager
Eliza Gold Property
07.2025 - Current
Property Manager
Smyth Real Estate
10.2024 - 07.2025
Property Manager
Great Ocean Properties
02.2024 - 10.2024
Holiday Rentals
Great Ocean Retreats
06.2023 - 02.2024
Holiday Team Leader
Great Ocean Road Holidays
10.2022 - 06.2023
Executive Administrator
Great Ocean Road Health
04.2020 - 10.2022
Holiday Rentals
Great Ocean Road Real Estate
10.2018 - 04.2020
PM Bootcamp Online - Real Estate Development
Hayley Mitchell
Certificate IV - Real Estate Practice
Linklearn
Cert 2 - Event Management
William Angliss Tafe Melbourne
High School Diploma -
Lorne P-12 Collage