Marina Mikhael
Melbourne,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way.
Overview
5
5
years of professional experience
Work History
Manager
AJE
05.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced store sales by creating visually appealing merchandise displays and window installations.
- Developed eye-catching in-store promotions for seasonal products, driving customer engagement and increasing revenue.
- Collaborated with visual merchandising team to execute creative store layouts that maximized product visibility and customer experience.
- Managed inventory and stock levels, ensuring optimal product availability for customers.
- Execution of special events, such as product launches or holiday promotions, attracting increased foot traffic and generating excitement around new offerings.
- Conducted regular store walkthroughs to ensure compliance with visual merchandising standards, making necessary adjustments as needed for a cohesive aesthetic.
- Maintained clean and organized back-of-house storage areas, streamlining daily restocking operations for efficiency.
- Ensured timely execution of all visual merchandising updates, minimizing disruption during store hours and maximizing impact on sales performance.
- Collaborated with Visual Merchandising team to determine best placement for merchandise displays.
- Analyzed customer feedback and shopper trends.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
Assistant Store Manager
AJE
11.2022 - 05.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Trained and supervised team members in visual merchandising techniques for consistent brand presentation across the store.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
2IC Manager
Decjuba
01.2021 - 11.2022
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Streamlined merchandise replenishment process, minimizing downtime between restocking periods on the sales floor.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader
Bras n things
03.2019 - 01.2021
- General maintenance of the store which includes opening and closing on time, store cleaning, making sure everybody was in a COVID safe environment
- Finding and suggesting different solutions to improve our customers store experience through rapport building and understanding customers needs
- Raising and eliminating any risk, safety or security issues within the store to ensure the safety and protection of the company, customers and team members
- Ensuring all policies and procedures are being met to the bras n things standards to protect our customers privacy and ensure that the customer is receiving the best customer service possible
- Supporting my peers and leaders, assisting with organizing the task that need to be completed on a daily basis including any general administration duties
- Answering inbound calls, returning calls, and finding solutions to any enquiries
- Diffusing challenging situations in the most effective and most efficient way leading to positive outcomes
- Using different tech and software on a day-to-day basis (eg
- BOW world manager, Outlook)
- Keeping up to date with all changes within Bras n things, changing all VM and product information to ensure the correct information is being provided to the customer
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
No Degree -
Penola Catholic College Catholic College
Broadmeadows, VIC07.2016
Skills
- Policy Implementation
- Workforce Management
- Expense Tracking
- Visual Merchandising
- Staff Development
- Operations Management
- Customer Relationship Management (CRM)
- Team Leadership
- Hiring and Training
- In-Store Event Promotion
- Inventory Management
- Brand Image Alignment
- Merchandise Flow
Additional Information
References available upon request.
Timeline
Manager
AJE
05.2023 - Current
Assistant Store Manager
AJE
11.2022 - 05.2023
2IC Manager
Decjuba
01.2021 - 11.2022
Team Leader
Bras n things
03.2019 - 01.2021
No Degree -
Penola Catholic College Catholic College