Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marina Milinkovic

Docklands,VIC

Summary

With over 25 years of experience in the pharmacy industry, I am a highly skilled pharmacy technician specializing in optimizing processes, managing inventory, and ensuring regulatory compliance for profitability. My extensive knowledge of pharmacy laws, medical terminology, drug preparation, and dosage forms enables exceptional patient care in collaboration with healthcare teams. Recognized for professionalism and courteous interactions with internal and external stakeholders, consistently ensuring efficient pharmacy operations and full staffing.

Developed strong organizational, data management, and collaborative skills in a fast-paced environment while working closely with healthcare teams to deliver the best patient care. Seeking opportunities to transition into data analysis, leveraging attention to detail, ability to work under pressure, and experience managing complex information for success in a new role.

Overview

24
24
years of professional experience

Work History

Grade 3 Pharmacy Technician

The Royal Women's Hospital
01.2022 - Current
    • Collaborated with the pharmacy team to deliver high-quality operational pharmacy services for both inpatient and outpatient areas, ensuring smooth and efficient day-to-day operations across various pharmacy departments, including aseptic services, inventory management, and procurement.
    • Acted as a Subject Matter Expert (SME) for operational-related duties, playing a key role in enhancing pharmacy workflows and supporting the delivery of comprehensive pharmaceutical services at the Women's Hospital.
    • Provided technical support in the preparation, compounding, and dispensing of medications, ensuring strict adherence to regulations and maintaining a high standard of care.
    • Managed daily tasks, including data archiving, quality checks, and general data management, while also overseeing monthly financial reporting for Frances Perry House, helping to maintain financial accuracy and compliance.
    • Assisted in training new team members, ensuring consistent service quality by fostering understanding and adherence to standard operating procedures.
    • Maintained a customer-centric approach in all pharmacy services, addressing inquiries from both healthcare providers and customers, and supporting problem resolution over the phone or in person.
    • Ensured confidentiality and compliance with HIPAA regulations when handling sensitive patient information.
    • Collaborated with the Data Team to enhance communication of complex findings to non-technical stakeholders, proactively improving data presentation and reporting accuracy.
    • Actively engaged in archiving and managing Dangerous Drugs documentation and ensuring the secure storage of all related materials in compliance with regulations.
    • Streamlined data management by consistently downloading, saving, and tracking Logtags and other critical records on a monthly basis.

Pharmacy Assistant/Technician

Health Smart Pharmacy (RMH)
06.2021 - 12.2021
  • Dispensary duties performed under the direct supervision of a licensed pharmacist
  • Taking inventory of all medication and pharmaceutical supplies
  • Processing sales transactions for medications and other pharmaceutical supplies
  • Directing all questions relating to prescriptions, health matters, or medications to the pharmacist
  • Management of patient queries in a professional manner
  • Liaise with suppliers and build effective relationships
  • Monitor, manage and maintain inventory
  • Restocking shelves with medications and other pharmaceutical supplies
  • Ensuring that work areas are organized and clean

Pharmacy Technician

Amcal (Southern Cross Pharmacy)
02.2019 - 06.2021
    • Duties performed under the direct supervision of a licensed pharmacist:
    • Assist in the preparation and dispensing of medications
    • Assist in the preparation of extemporaneous pharmaceuticals
    • Accurately count and pour medications from stock containers
    • Repackage and label products and extemporaneous doses
    • Receive and input prescription orders into system
    • Liaise with healthcare providers to ensure accuracy of prescription information
    • Release refill medications and over-the-counter products in accordance with existing procedures
    • Request new prescriptions from physicians where necessary

Pharmacy Technician

Apoteka Nis (Pharmacy Nis)
09.2000 - 04.2014
  • Filling medication orders for inpatients and outpatients
  • Preparing intravenous admixtures accurately
  • Compounding prescriptions
  • Packing of medications
  • Distributing medication to patients
  • Carrying out related clerical and billing duties
  • Maintaining adequate stock levels of medication
  • Making sure that medication is used before it expires
  • Providing support to hospital pharmacists
  • Checking medication stocks to identify shortages
  • Verifying and checking the information on prescriptions
  • Updating patient records
  • Sale and advice of over-the-counter medicines
  • Checking all open orders before they are handed out or delivered
  • Recycling or disposing of returned drugs
  • Opening and closing the store at the start and end of the day
  • Working the till and using a scan gun to process purchases
  • Taking cash or credit card payments from customers
  • Helping to train other members of the pharmacy team
  • Screening phone calls in a friendly and efficient manner
  • Placing shop orders for items that are low in stock
  • Organising courier deliveries of drugs to patient's homes
  • Preparing reports (Inventory, Sales, Staff KPI's) for senior management
  • Using pharmacy computer systems and related specialist software

Education

Cybersecurity Professional Certificate - Cyber Security

Google Cybersecurity Professional Certificate
Online Course From Top Universities
01-2025

Certificate in Business Analytics With SQL&Phyton - SQL (Microsoft SQL, MySQL), Python

RMIT University
Melbourne, VIC
08.2023

Certificate in Business Analytics & Visualisation - Data Analysis, Data Visualisation

RMIT University
Melbourne, VIC
03.2023

Certificate III And IV in Hospital/Health Sciences - Grade 3 Pharmacy Technician

The Royal Women's Hospital / SWC Training
Melbourne, VIC
08-2023

High School Diploma -

Medical High School
Leskovac, Serbia
06.1999

Skills

Technical Skills

  • Tableau (Desktop & Server)
  • Power BI
  • Microsoft Excel (including VBA)
  • SQL (Microsoft SQL, MySQL)
  • Python

Professional Skills

  • Problem Solving
  • Attention to Detail
  • Communication (Written & Verbal)
  • Team Collaboration
  • Multitasking and Organization
  • Work Planning and Prioritization

Pharmacy-Specific Skills

  • Merlin
  • Epic
  • Microsoft Programming Language
  • Confidentiality and HIPAA Compliance
  • Patient Counselings
  • Pharmacy Ethics
  • Pharmacy and Customer Records Management
  • Product Restocking
  • Documentation and Reporting

Core Competencies

  • Independent & Team Player
  • Works Well Under Pressure

Accomplishments

  • Supervised a team of pharmacy staff members, ensuring effective coordination and adherence to pharmacy procedures to maintain high-quality service delivery.
  • Developed and maintained inventory tracking systems using Microsoft Excel, streamlining inventory management processes and ensuring accurate stock levels.
  • Achieved Quality Use of Medicine (QUM) standards by efficiently downloading and updating all GP and GH pumps in the hospital, ensuring accuracy and timely completion of all tasks.
  • Led the successful implementation of a new drug inventory system, improving the accuracy of stock management and the overall efficiency of pharmacy operations.
  • Identified and resolved product issues through consumer testing, ensuring that all pharmaceutical products met safety and quality standards before distribution.
  • Collaborated with the Data Team in the development and analysis of Pathology and Pharmacy financial reports, contributing to data-driven decision-making and resource allocation.

Languages

English
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Native or Bilingual

Timeline

Grade 3 Pharmacy Technician

The Royal Women's Hospital
01.2022 - Current

Pharmacy Assistant/Technician

Health Smart Pharmacy (RMH)
06.2021 - 12.2021

Pharmacy Technician

Amcal (Southern Cross Pharmacy)
02.2019 - 06.2021

Pharmacy Technician

Apoteka Nis (Pharmacy Nis)
09.2000 - 04.2014

Cybersecurity Professional Certificate - Cyber Security

Google Cybersecurity Professional Certificate

Certificate in Business Analytics With SQL&Phyton - SQL (Microsoft SQL, MySQL), Python

RMIT University

Certificate in Business Analytics & Visualisation - Data Analysis, Data Visualisation

RMIT University

Certificate III And IV in Hospital/Health Sciences - Grade 3 Pharmacy Technician

The Royal Women's Hospital / SWC Training

High School Diploma -

Medical High School
Marina Milinkovic