Marina Minic
Balcatta
Summary
Dynamic customer service professional with a proven track record at Kings Eurostyle Bakery, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in payment processing and committed to service excellence, I effectively trained new team members to improve performance and foster loyalty, ensuring compliance with company standards and creating a welcoming environment.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Kings Eurostyle Bakery
02.2020 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to ensure a positive shopping experience.
- Ensured compliance with company policies regarding cash handling and security measures.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew Trainer
McDonald’s
10.2018 - 11.2021
- Ensured compliance with food safety and sanitation guidelines during daily operations.
- Assisted in scheduling shifts to maintain optimal staffing levels and efficiency.
- Provided feedback on team performance to enhance service quality and teamwork.
- Trained other employees in customer service, food safety, and performance requirements.
- Trained new team members on operational procedures and customer service standards.
Education
High School Diploma -
Balcatta Senior High School
56 Amelia Street, Balcatta WA09.2021
Skills
- Product or service support
- Payment processing
- Email etiquette
- Customer service excellence
Languages
Serbian
Native or Bilingual
Timeline
Customer Service Lead
Kings Eurostyle Bakery
02.2020 - Current
Crew Trainer
McDonald’s
10.2018 - 11.2021
High School Diploma -
Balcatta Senior High School