Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Minic

Balcatta

Summary

Dynamic customer service professional with a proven track record at Kings Eurostyle Bakery, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in payment processing and committed to service excellence, I effectively trained new team members to improve performance and foster loyalty, ensuring compliance with company standards and creating a welcoming environment.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Kings Eurostyle Bakery
02.2020 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained a clean and organized checkout area to ensure a positive shopping experience.
  • Ensured compliance with company policies regarding cash handling and security measures.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Crew Trainer

McDonald’s
10.2018 - 11.2021
  • Ensured compliance with food safety and sanitation guidelines during daily operations.
  • Assisted in scheduling shifts to maintain optimal staffing levels and efficiency.
  • Provided feedback on team performance to enhance service quality and teamwork.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Trained new team members on operational procedures and customer service standards.

Education

High School Diploma -

Balcatta Senior High School
56 Amelia Street, Balcatta WA
09.2021

Skills

  • Product or service support
  • Payment processing
  • Email etiquette
  • Customer service excellence

Languages

Serbian
Native or Bilingual

Timeline

Customer Service Lead

Kings Eurostyle Bakery
02.2020 - Current

Crew Trainer

McDonald’s
10.2018 - 11.2021

High School Diploma -

Balcatta Senior High School

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Marina Minic