Marina Prince
Mossman,QLD
Summary
Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Motivated to learn, grow and excel in the industry at hand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Peppers Blue On Blue Boardwalk Restaurant And Bar
02.2022 - 04.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Reset tables to keep dining room and work areas clean.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Barista
Cafe Nourish Heart And Soul Food
02.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Private Nanny
Sara Storer And David O'Hare
02.2021 - 12.2021
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Organized and cleaned home daily.
- Planned and provided healthy and nutritious meals for breakfast, afternoon tea and dinner.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routines for optimal child development and created a structured environment.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Assisted children with homework assignments and special projects across different subjects.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized different types of activities to enhance physical and intellectual development.
- Taught children everyday skills and language.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Encouraged social interactions through playdates, group outings, and community events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
Grocery Team Member
Woolworths
10.2020 - 01.2021
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products and customer service policies to better serve shoppers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Barista
Macdonalds
05.2016 - 10.2020
- Created wide variety of hot and cold drinks in average shifts with consistent, positive customer satisfaction.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prioritized drink requests while managing interruptions.
- Pleasantly interacted with customers during hectic periods to promote a fun positive environment.
- Educated coworkers and customers about new products.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
St Stephens Catholic College
QLD10.2020
Skills
- Behavior Modification
- Housekeeping and Cleaning
- Creative Thinking
- Child Safety
- Cooking skills
- Problem Solving
- Critical Thinking
- Work Task Prioritization
- Cash Register Operations
- Honest and Ethical
- Cash Handling
- Payment Processing
- Customer Relations
- Verbal and Written Communication
Personal Information
Date of birth: 23.10.2002
Place of birth: Broome, WA
Driving license: C
Gender: female
Marital status: unmarried
Certification
HLTAID001 - Provide Cardiopulmonary Resuscitation
HLT23215 - Certificate II in Health Support Services
Timeline
Food and Beverage Attendant
Peppers Blue On Blue Boardwalk Restaurant And Bar
02.2022 - 04.2024
Barista
Cafe Nourish Heart And Soul Food
02.2022 - 11.2022
Private Nanny
Sara Storer And David O'Hare
02.2021 - 12.2021
Grocery Team Member
Woolworths
10.2020 - 01.2021
Barista
Macdonalds
05.2016 - 10.2020
High School Diploma -
St Stephens Catholic College
HLTAID001 - Provide Cardiopulmonary Resuscitation
HLT23215 - Certificate II in Health Support Services
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