Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Sanz

Maroochydore,QLD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS System Operation and exuding a warm and friendly demeanor, I excel in fast-paced environments, achieving significant improvements in guest experience through effective teamwork and problem-solving.

Overview

1
1
year of professional experience

Work History

Wait Staff Member and Bartender

CIRCA ROOFTOP
09.2024 - Current
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Served food and beverages promptly with focused attention to customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Kitchen Hand and Waitress

Guzman Y Gomez
10.2023 - Current
  • Maintained a well-organized work area and ensured cleanliness and sanitation by thoroughly washing utensils, and kitchen equipment.
  • Customer Service: greet and assist customers, take orders, and handle inquiries
  • Food Preparation: assemble menu items according to recipes and standards.
  • Team Work with tea members to ensure sooth operations and customer satisfaction
  • Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.

FRONT OF HOUSE

Cotton Tree Beach Bar
12.2023 - 01.2024
  • Customer Service: Provide personalized service by greeting guests, taking orders, and offering menu recommendations for breakfast, lunch, dinner, and drinks.
  • Food and Beverage Service: Serve food and beverages promptly and accurately, including preparing and mixing drinks according to standard recipes.
  • Order Management: Efficiently manage orders using the POS system and handle cash and credit card transactions.
  • Cleanliness and Maintenance: Ensure the dining area, bar, and workstation are clean and organized, adhering to strict sanitation guidelines.

Front of House

Pataka Restaurant
10.2023 - 12.2023
  • Customer Service: Greet customers warmly, take orders, and provide detailed menu descriptions and recommendations, highlighting traditional Fijian dishes.
  • Cultural Awareness: Educate guests about Fijian cuisine and culture, enhancing their dining experience through informative and engaging service.
  • Order Management: Process orders through the POS system, manage cash and credit card transactions, and ensure accuracy in billing.
  • Team Collaboration: Coordinate with kitchen staff to ensure timely and accurate food delivery, and assist colleagues during busy shifts.

Education

DIPLOMA - Business

LEXIS
Maroochydore, QLD
12.2024

Master of Arts - WEB DESIGN AND DIGITAL MARKETING

CEI. ESCUELA DE SISEÑO Y MARKETING
MADRID
05.2022

DEGREE - GRAPHIC, MULTIMEDIA AND INTERACTIVE DESIGN

UNIVERSIDAD FRANCISCO DE VITORIA
MADRID
06.2021

Skills

    Strong multitasking

    Efficient organization

    POS System Operation

    Professional Appearance

    Food Running

    Table Setting

    Guest Seating

    Beverage Preparation

    Reliable and Responsible

    Adaptable and Flexible

    Warm and Friendly

    Teamwork and Collaboration

    Problem-Solving

    Multitasking

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Wait Staff Member and Bartender

CIRCA ROOFTOP
09.2024 - Current

FRONT OF HOUSE

Cotton Tree Beach Bar
12.2023 - 01.2024

Kitchen Hand and Waitress

Guzman Y Gomez
10.2023 - Current

Front of House

Pataka Restaurant
10.2023 - 12.2023

DIPLOMA - Business

LEXIS

Master of Arts - WEB DESIGN AND DIGITAL MARKETING

CEI. ESCUELA DE SISEÑO Y MARKETING

DEGREE - GRAPHIC, MULTIMEDIA AND INTERACTIVE DESIGN

UNIVERSIDAD FRANCISCO DE VITORIA

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