Summary
Overview
Work History
Education
Skills
Timeline
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Marina Skokleska

MIRRABOOKA,WA

Summary

Accomplished Practice Manager with a proven track record at Essential Dental Care with over 18 years in the same company, enhancing efficiency and patient satisfaction through expert practice and staff management. My approach combines empathetic patient care with rigorous workflow optimization.

Overview

23
23
years of professional experience

Work History

Practice Manager

Ecsel Dr Lim
09.2022 - Current

Practice Manager

Essential Dental Care
03.2003 - 08.2023
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.

Receptionist

Essential Dental Care
03.2002 - 08.2023

Dental Assistant

Essential Dental Care
03.2002 - 03.2007
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Bookkeeper -

Wiseclick Training
2019

Certificate IV - Dental Assisting

TAFE
Subiaco, WA
10.2001

Skills

  • Schedule Management
  • Practice Management
  • Staff Management
  • Workflow Management
  • Policy Implementation
  • Records Management
  • Policy and procedure development
  • Employee performance
  • Strategic Planning
  • Electronic Health Records
  • Payroll Administration
  • New Hire Training
  • Staff Development
  • Supplies Ordering
  • Budget Oversight
  • Regulatory Compliance
  • Policy Development

Timeline

Practice Manager

Ecsel Dr Lim
09.2022 - Current

Practice Manager

Essential Dental Care
03.2003 - 08.2023

Receptionist

Essential Dental Care
03.2002 - 08.2023

Dental Assistant

Essential Dental Care
03.2002 - 03.2007

Bookkeeper -

Wiseclick Training

Certificate IV - Dental Assisting

TAFE

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Marina Skokleska