MARINA TUMMINIA
Oran Park
Summary
Committed team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Customer Care Consultant
MTC Australia
Bankstown, NSW
11.2023 - Current
- Promptly addressing inquiries and providing accurate information.
- Resolving complex customer issues, ensuring a positive and efficient experience.
- Liaising with other departments to facilitate timely resolutions of customer concerns or requests.
- Demonstrated empathy towards customers needs
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigating multiple computer systems and applications to find information.
- Meeting customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
SMT Property Solutions
Oran Park
08.2022 - 10.2023
- Interacted with vendors, contractors and professional services to direct activities and communicate instructions.
- Processed quotations and invoices.
- Scheduled jobs accordingly.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service
Fastlink
06.2018 - 07.2022
- Attending to incoming calls and enquires, Managing emails on a daily basis.
- Home loan applications.
- Existing home loan maintenance.
- Post Settlement enquires.
- Settlement bookings.
- Assisting Brokers with general administration tasks
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service
DOM’S Catering
06.2000 - 09.2017
- Inbound Sales and enquiries.
- Customer order entry.
- Processing payments.
- Event planning for private and corporate functions.
- Occasionally helping on job sites.
Education
Certificate Bookkeeping and Finance - undefined
TAFE NSW
1995
School Certificate - undefined
Mary Mackillop College
1993
Skills
- Microsoft Word
- Clerical Support
- Customer Relationship Management
- Administrative Support
Timeline
Customer Care Consultant
MTC Australia
11.2023 - Current
Administrative Assistant
SMT Property Solutions
08.2022 - 10.2023
Customer Service
Fastlink
06.2018 - 07.2022
Customer Service
DOM’S Catering
06.2000 - 09.2017
Certificate Bookkeeping and Finance - undefined
TAFE NSW
School Certificate - undefined
Mary Mackillop College