Marina Vujic

• Managed multiple Event Areas, through the planning, operations and bump-out stages.
• Managed administrative logistics of events planning and promotions, whilst implementing marketing timelines.
• Utilized job-related software to create standard event plans and run sheets, calendars and budgets for each event.
• Trained and supervised event staff and volunteers to complete tasks on time.
• Negotiated contracts with vendors and suppliers to obtain best rates and services.
• Managed promotions team and utilized social media and physical products to promote events and increase attendance.

• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Performed cash handling activities and secured nightly bank deposits.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Coordinated and supervised Food and Wine Festival events from start to finish.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Trained employees to consistently exceed customers' expectations and provide superior service.

• Helped customers locate products and checked store system for merchandise.
• Assisted customers with prompt and polite support in-person and via phone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Created new training guidelines, and provided staff orientation and training.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

This was a pro-bono volunteer position.

This was a pro-bono volunteer position.